Customer Service > Customer Care Associate - Male candidate only
Job Title: Customer Care Associate - Male candidate only

Dubai
Masters Degree
2-5 Years
Full Time
Confidential
Employer
10-Jan-2017


Job Description

Main point of contact for day-to-day customer inquiries and concerns for Joie.com, CurrentElliott.com and EquipmentFR.com
Manage incoming customer calls and emails and communicate promptly to inquiries concerning customer orders, returns, refunds, technical help, stock search, general inquiries and more
Manage customer service log with all incoming calls and emails and code. Distribute a monthly report with key findings
Manage and process all customer returns and ensure refunds are given in a timely manner
Maximize cross sales opportunities in all email and phone correspondence by suggesting related products to original inquiries, as well as alternatives to sold out requests
Respond to customer reviews
Locate out of stock requests in retail stores and liaise transaction between customer and store
Ensure efficiency in processes and share ideas to improve methods
Other responsibilities as needed


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