Part Time Support Worker

Northgate Street, Bury St Edmunds

£11.52

22.5 and 30 hours per week available

Do you want a role where no two days are the same and you will be making a real impact to the lives of our customers?

Are you passionate about supporting people?

Can you work under pressure and manage challenging situations?

We are seeking a flexible, resilient, empathetic and experienced Support Worker to join our team in Bury St Edmunds at our exciting new flagship service, run by Sanctuary Supported Living in conjunction with West Suffolk Council to provide next step accommodation for rough sleepers.

We support 11 customers who are 18+ and experiencing, or at risk of, homelessness. We are looking for supportive and positive people to empower our customers. You may be faced with challenging situations daily so you will need to be confident in managing these.

This is an amazing opportunity to work in a positive environment with a dedicated team who value the individuals they support and make a difference in people’s lives every day.

We provide a comprehensive induction programme as well as on-going training to develop new and existing skills and encourage progression. Sanctuary has their own Learning and Development Academy, who provide a wide range of training courses, open to all. Sanctuary also has a great employee Rewards scheme, where you will be able to receive a variety of discounts from major retailers.

The position of Support Worker is referred to internally at Sanctuary as Project Worker.

The role of Support Worker will include:

• Supporting our customers to maximise their independence and move forward with their lives
• Assisting with assessing customers’ needs by writing and updating client notes  
• Being a first point of call to receive and direct all customer and resident queries
• Developing good relationships with customers, helping them develop life skills
• Working with external agencies such as mental health and drug and alcohol professionals to support customers in accessing specialised support services
• Handling occasional emergency/challenging situations
• Going above and beyond to ensure an excellent service is provided to our customers
• Some health and safety responsibilities e.g. fire safety checks

Skills and experiences:

• Experience of working with vulnerable adults, people with mental health needs or substance misuse
• Prior knowledge of support planning, key working, risk assessment and safeguarding
• Previous experience working under challenging circumstances
• NVQ3 in Health and Social Care, or willing to work towards is essential
• Good communication skills
• Ability to use IT systems confidently

Why work for us?

We’re united in working together to help customers on their pathways for independence, and our people are the single, biggest influence on our success.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

We won the West Midlands Care Employer Award 2022-23, in recognition of our commitment to our staff and supporting our teams to be their best. We’ve also been awarded Investors in People Gold status for the second time – because we value our people and have a strong focus on inclusion, teamwork, and empowerment.

We’re committed to providing an inclusive and supportive work environment where you can grow and thrive. And like our customers, we know everyone is different, and we’ll support you to be your best self. We’ll develop your skills and experiences, celebrate success, and turn any setbacks into motivation.

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• £11.52 per hour
• At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays) pro rata
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities
• The full time equivalent for this role is 37.5 hours

We are proud to support the Department of Health and Social Care’s ‘Made with Care’ campaign to encourage more people to apply to work in adult social care. If you’re considering a caring career, we have many rewarding roles at Sanctuary Supported Living. For more information on the campaign click here

Read the full job profile here

Download our Recruitment Pack to learn more about Sanctuary culture and how you can #BeYourBest

Closing Date: 20 March 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for Sanctuary Supported Living, take a look at our careers page, or find us on Twitter, Facebook, LinkedIn and YouTube.

Together we can be our best so that our customers can be their best.
#BeYourBest

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.