Bank Call Handler

Parade Enterprise Centre, Chester

£12.39 -  £13.04 per hour, effective from 1 April 2024

Hours as and when required

Do you need flexibility in the days you work? Our bank roles (sometimes referred to as “relief roles” in other companies) mean that you will be able to choose from available shifts and have the benefits of a consistent workplace combined with opportunity to build positive relationships with the individuals we support. However, you aren’t guaranteed shifts every week as hours are worked as and when required.

We’re looking for a Bank Call Handler to provide a customer focused service to our customers. If you have a friendly manner and experience within a customer service environment, then we would love to hear from you.

Technology Enabled Living provides assistive technology support packages for vulnerable people, to help them maintain their independence and wellbeing in their own homes. It also provides a lone-worker monitoring service to ensure the safety of Sanctuary employees who are entering people’s homes as part of their job on a daily basis.

We provide a comprehensive induction programme as well as on-going training to develop new and existing skills and encourage progression. Sanctuary has their own Learning and Development Academy, who provide a wide range of training courses, open to all.

Sanctuary also has a great employee Rewards scheme, where you will be able to receive a variety of discounts from major retailers.

The role of Bank Call Handler will include:

• Undertaking responsive and proactive call handling duties
• Responding to emergency calls in a customer focused, calm and friendly manner
• Maintaining effective filing systems
• Supporting the achievement of service standards

Skills and experiences:

• Experience of working in a customer centre or customer service environment is essential
• The ability to work under pressure
• Proven experience of administration relating to customer service and complaints
• Proven experience of effective communication at all levels
• Basic knowledge of information systems and databases

Why work for us?

We’re united in working together to help customers on their pathways for independence, and our people are the single, biggest influence on our success.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

We won the West Midlands Care Employer Award 2022-23, in recognition of our commitment to our staff and supporting our teams to be their best. We’ve also been awarded Investors in People Gold status for the second time – because we value our people and have a strong focus on inclusion, teamwork, and empowerment.

We’re committed to providing an inclusive and supportive work environment where you can grow and thrive. And like our customers, we know everyone is different, and we’ll support you to be your best self. We’ll develop your skills and experiences, celebrate success, and turn any setbacks into motivation.

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• £12.39 per hour (rising to £13.04 after 12 months, subject to satisfactory performance) effective from 1 April 2024
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• A wide range of learning and development opportunities

Read the full job profile here

Download our Recruitment Pack and find out more about Sanctuary culture and how you can #BeYourBest

Closing Date: 10 April 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for Sanctuary Supported Living, take a look at our careers page, or find us on Twitter, Facebook, LinkedIn and YouTube.

Together we can be our best so that our customers can be their best.
#BeYourBest

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.