Customer Supporter Part Time

Poplar House, Basildon

£12.50 per hour, effective from 1 April 2024

15 hours per week

Are you a friendly and dedicated person looking for a rewarding career?

We are seeking a Customer Supporter to join our team at Poplar House, to make a real difference to the lives of our customers

Set in a quiet, residential area of Basildon, Poplar House is a purpose-built development providing high-quality homes with a range of on-site services and facilities. We ensure that customers enjoy their retirement in comfort, whilst continuing to live independently, with the peace of mind that help is on hand if they need it.

This is a great opportunity to make a positive impact to people’s lives with our valued and experience team. 

At Sanctuary Supported Living, we are passionate about customers enjoying their retirement in comfort whilst continuing to live independently, with the peace of mind that help is on hand if they need it. We are looking for caring and compassionate people to ensure that our residents enjoy happy and fulfilling lives.

Sanctuary also offers a great employee reward scheme, where you will be able to receive a variety of discounts from major retailers.

Read more about Poplar House on our Website

The role of Customer Supporter will include:

• Providing front of house reception duties, including meeting and greeting our customers and visitors into a welcoming environment
• Developing innovative and inclusive individual and group activities for customers using exciting live Apps like World Walking and Ooomph to enrich social time online with other Sanctuary schemes
• Promoting and evaluating activities for customers, enabling them to reach their own potential
• Assisting and encouraging customers to access and maintain a level of integration into the wider community
• Working with other staff to ensure a clean and comfortable environment is maintained
• Devising person centred Live Well Plans for each customer to ensure they have their best possible experience whilst residing with us

Skills and experiences:

• Experience of developing and leading customer involvement activities
• Previous experience working with a similar customer group is desirable
• Good interpersonal and customer care skills
• Experience with working to deadlines and prioritising work loads
• Basic Microsoft Word and Excel skills
• NVQ2 in Health and Social Care, or willing to work towards
• Literacy and numeracy equivalent to at least GCSE Grade C English and Maths

Why work for us?

We’re united in working together to help customers on their pathways for independence, and our people are the single, biggest influence on our success.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

We won the West Midlands Care Employer Award 2022-23, in recognition of our commitment to our staff and supporting our teams to be their best. We’ve also been awarded Investors in People Gold status for the second time – because we value our people and have a strong focus on inclusion, teamwork, and empowerment.

We’re committed to providing an inclusive and supportive work environment where you can grow and thrive. And like our customers, we know everyone is different, and we’ll support you to be your best self. We’ll develop your skills and experiences, celebrate success, and turn any setbacks into motivation.

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• £12.50 per hour, effective from 1 April 2024
• At least 25 days paid holiday, rising to 30 days after 5 years service (plus public holidays) pro rata
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities
• The full time equivalent for this role is 37.5 hours

We are proud to support the Department of Health and Social Care’s ‘Made with Care’ campaign to encourage more people to apply to work in adult social care. If you’re considering a caring career, we have many rewarding roles at Sanctuary Supported Living. For more information on the campaign click here

Read the full job profile here

Download our Recruitment Pack to learn more about Sanctuary culture and how you can #BeYourBest

Closing date: 25 April 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for Sanctuary Supported Living, take a look at our careers page, or find us on Twitter, Facebook, LinkedIn and YouTube.

Together we can be our best so that our customers can be their best.
#BeYourBest

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.