Local Service Manager

John Pounds House, London, SW18

£44,112 - rising to £46,434 per year after 12 months once proficient

37.5 hours per week

Sanctuary Supported Living is delighted to be recruiting for a Local Service Manager at John Pounds House, London.

At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.

We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

The role of Local Service Manager will include:

• Leading the overall delivery of the service, through the management of the team and liaison with the Area Service Manager
• Developing and maintaining relationships with partners, key stakeholders, and external agencies
• Overseeing the overall delivery of the service
• Working closely with our internal and external partners to achieve KPI’s
• Overseeing the service’s financial performance and managing the budget
• Managing the recruitment, performance, and development of staff
• Flexibility around working hours is expected in accordance with the needs of the service
• Responsibility for health and safety in the service
• Occasional travel may be a requirement of the role, therefore a full valid driving licence is desirable

Skills and experiences:

• Proven experience of working in a managerial role within a similar service
• NVQ Level 5 in Health and Social Care or equivalent
• Strong leadership and problem-solving skills
• Excellent communication skills and the ability to remain calm under pressure
• Compassionate, caring, and hard working with a hands-on approach to support
• Experience of working in a personalised way supporting service users to maximise opportunities for personal development
• Proven ability to liaise effectively with statutory and voluntary partners

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays)
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

Job Reference: 217488

Closing Date: 25 April 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.