About us

Hidden Hearing are a private hearing healthcare company who started over 50 years as a family-run business, we now have over 250 branches and hearing clinics across the UK!. We are very proud to have just won a Gold Investors In People Award!.

We are looking for someone to make a significant contribution to delivering maximum sales opportunities by effective and efficient diary management for multiple diaries. Exceptional customer care, maximizing sales of accessories and care plans an ensuring a well-presented branch is consistent with our premium brand.

This role will be based at our Worthing Branch, it will be 2 x days per week/Monday and Friday/09:00-17:00 (with a 30 min unpaid break).

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Responsibilities

The role will include:

• Customer Care – Put premium customer care at the forefront of everything you do.
• Diary Management – manage (multiple) hearing aid dispenser diaries effectively and maximise appointment potential.
• Administration – to maintain confidential and accurate customer records using our IT software. To comply with GDPR regulations. Maintain accurate reporting information, e.g. for stock. General administration duties.
• Sales– take the initiative to promote the Wellness programme, sell accessories and care plans by positively influencing and persuading customers.
• Presentation of branch and self – Ensure that the branch is presented to brand standards – this includes presentation of branch literature and cleaning to a hygienic standard.

About you:

We are looking for:

• A strong influencer who enjoys working with people and has a friendly, persuasive approach that will lead to delivering results.
• A motivated, reasonably competitive self-starter who is naturally ambitious to achieve targets.
• A logical and systematic approach combined with an ability to use own initiative in changing and challenging situations.
• A friendly communicator, who is enthusiastic and approachable.
• Excellent customer service skills!.

Competencies

Qualifications