The Role:

Based in our Cambridge Clinic, the role of Clinic Coordinator (known internally as Branch Coordinator) is an important part of Hidden Hearing’s commitment to provide premium customer service and you will be responsible for welcoming customers into our clinics. This is a full time role Monday to Friday 9am to 5pm.

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Responsibilities:

▌Diary Management – manage (multiple) dispenser diaries to maximise appointment potential. To make appointments, maximising diary opportunities – reviewing future booked appointments. Confirmation of appointments with customers and ensuring that their attendance is supported. Liaise with Hearing Aid Dispenser colleagues to ensure that the diary is managed in an effective way.

▌Administration – to maintain confidential and accurate customer records using our IT software. To comply with GDPR regulations. Maintain accurate reporting information, e.g. for stock. General administration duties.

▌Sales – take the initiative to promote the Wellness programme, sell accessories and care plans by positively influencing and persuading customers.

▌Customer Care – Put premium customer care at the forefront of everything you do, providing premium brand service to customers and prospects “before they even walk through the door”. This includes prompt answering of calls, building rapport warmly and professionally.

Presentation of branch and self – Ensure that the branch is presented to brand standards – this includes presentation of branch literature and cleaning to a hygienic standard

Competencies:

We are looking for -

• A strong influencer who enjoys working with people and has a friendly, persuasive approach that will lead to delivering results.
• A motivated, reasonably competitive self-starter who is naturally ambitious to achieve targets.
• A logical and systematic approach combined with an ability to use own initiative in changing and challenging situations.
• A friendly communicator, who is enthusiastic and approachable.
• Excellent customer service skills

Authorities

Qualifications