We’re Nominet – a world-leading domain name registry. For over 25 years, we’ve been operating at the heart of internet infrastructure. While we're best known for running .UK domains, we also help protect public services from cyber threat.

Our aim is to create a world which is more connected, inclusive and secure. We know that technology has the power to transform lives by creating opportunities and providing support where it’s needed most.

As a public benefit company, our work funds the ability to make a positive impact on society. We’ve donated millions to projects that use technology to improve peoples’ lives and have committed to delivering £60m worth of support over the next three years.

We understand the impact the Internet has on the environment and are committed to helping the UK reach Net Zero by 2050. We’re already a Carbon Neutral company through offsetting our emissions and will continue to work on reducing our footprint.

AREA OF BUSINESS 

Human Resources 

JOB LEVEL 

P4 

JOB TITLE 

Learning & Development manager 

TYPE OF POSITION 

 ​☒​  Permanent 

 ​☐​  Fixed Term Contract 

 ​☐​  Contractor 

REPORTS TO 

Director of HR 

AUTHOR 

Bev Hamblet-Bowes 

VERSION 

V.1.0 

REVIEW DATE 

January 2024 

GENERAL  
DESCRIPTION  
OF ROLE 

It’s a standalone role supporting the business within a wider HR team so it will be vital that the successful candidate is able to take full end to end ownership of our learning and development agenda for the whole organisation. However, you’ll be working in a supportive and skilled team so support will always be around you so we can be agile in order to flex and pull together to deliver exceptional service and people experiences.    

This role will work across the business to lead the Nominet Learning and Development agenda ensuring we create, develop and introduce  solutions aligned to our people strategy and critical skills, in order to ensure all team members have access to the learning and knowledge they need to perform in their roles to the best of their ability, through the management and promotion of our tools and resources.  

You will develop effective development strategies covering behavioural, professional and technical development of core and critical skills across the business ensuring our skills and capabilities are fit for the current and future context of our strategic priorities. 

The role will work closely with the HRBP and talent team, joining the dots and interdependencies across our people focused programmes for each function shaping challenges into simple narrative and exceptional employee experiences. 

JOB RESPONSIBILITIES 

Clarify our critical skills and development  

• Work with the HRBP team and senior managers across the business to support operational and strategic planning of development needs aligned to key business objectives and customer outcomes defined in the Strategic Workforce plans across the business 

• Provide a clear strategy on how we develop and deliver capability improvements across our critical skills requirements  

• Provide an effective L&D partnering service across the business ensuring that learning solutions are cost effective and are focused on clear and measurable business needs as identified through development plans 

Solution Development and delivery  

• Define learning and development policies and processes that support the business to deliver strategic objectives and priorities in relation to Future Talent, Critical skills, Technical , Professional Development, High performance and Career Planning. 

• Source development tools and resources to promote ownership of personal development across the business 

• Create, design and deliver learning and development initiatives aligned to support the delivery of critical skills, capabilities and development to support the business progression and development at Nominet. 

• Deliver modern, engaging and interactive learning solutions to managers and teams both virtually and face to face. 

• Support our business growth by challenging the status quo through research, design and delivery of high-quality blended training across various management programmes and on our skills development learning offer.  

• Facilitate internal learning events, delivering content as appropriate – principally responsible for employee onboarding and induction process working closely with BP’s, recruitment and operations team members  

Career Pathways and Future Talent 

• You will drive a focus on how we increase technical skills and capabilities across the business in line with business priorities, appropriate career pathways and longer term strategic technical requirements 

• Support the development of career pathways and frameworks that provide opportunities for career development and progression and are aligned to organisation-wide development programmes and the people strategy. 

• Work alongside the HRD to deliver our Future Talent strategy, and ensure we are focused on developing future talent pipelines within our critical technical and project delivery teams.  

• Accountable for the apprenticeship levy and programme  (sourcing providers, working with the talent team to identify candidates, ensuring that good coaches and mentors are allocated and providing additional pastoral care for the apprentices). 

Lead the change  

• Develop Nominet learning and development policies, engaging with key stakeholder effectively to ensure their awareness, engagement and consistent implementation across the organisation. 

• Working closely with the Management community to build capability and in turn a high performance culture  

• Continuously drive improvements in tools and policies through external market trends, insight and internal best practice. Proactively sharing best practice, intelligence and insight within HR function. 

Measuring ROI 

• Use data and analytics to measure the effectiveness of tools and policies and understand the landscape for further improvement. 

• Building an infrastructure that measures end to end processes, employee experience, engagement, development and return on investment.  

• Work with Finance colleagues to ensure any costs are managed effectively and the ROI/KPI’s are aligned 

Communication  

• Ensure key channels are updated and engaging to drive team member interest, engagement and learning adoption.  

• Socialise, engage and influence management community on the importance of our development culture, building an evidence base to support time allocation of resource to development activities, taking a data focused approach to provide insight into the ROI from team member engagement 

Supplier Management  

• Build relationships and form alliances with external partners, communities of practice and stakeholders to scan for innovations and opportunities to form partnerships and deliver development needs within the team.  

• Oversee the management of all third-party suppliers in conjunction with Procurement, holding contract meetings on a regular basis, reporting findings and MI to the wider HR team 

•  

INTERPERSONAL SKILLS 

• Highly Engaging, positive, proactive and curious 

• Able to build impeccable working relationships with stakeholders across the business and HR team 

• Good business and commercial understanding, using data to drive forward positive change and engagement with learning activities  

• Use your excellent communication skills to break down learning barriers  

• Has a structured and logical manner 

• Professionally credible and displays integrity and accountability 

• Flexible and resilient 

• Be driven, ambitious and have desire to achieve excellence. 

• Ability to work to deadlines and adapt to changing conditions, generating effective and pragmatic solutions to new situations and problems as they appear 

• Analytical skills, including using data to measure outcomes and inform decision making, and being able to weigh up and take decisions when there are unknowns 

KEY RESULTS / OUTPUTS AND DELIVERABLES 

• Clarity on the organisation critical skills, capabilities and plan to develop and measure improvement  

• Behavioural development strategy  

• Technical development strategy 

• Career pathway development  

• Future talent development agenda 

PROFESSIONAL SKILLS, BACKGROUND AND PROFILE 

Qualifications  

Essential: 

• Level 7 CIPD qualified or equivalent  

• Experience of working in the technology industry  

Desirable: 

• Degree educated , however candidates with relevant experience will also be considered  

• A track record of advising and developing outcome-focussed Learning and Organisation Development (L&OD) interventions to support strategic goals, organisational change and enhance talent and performance , drawing on best practice. 

Skills & Experience 

Essential: 

• Proven coach for performance and mentoring  

• Extensive experience of leading, advising on the design and delivery of strategic and learning interventions to enhance performance 

• Experienced in contributing to medium-term planning and delivery outcomes aligned to business strategy through learning and development plans 

• Proven experience in the design and delivery of internal development initiatives including the introduction of an LMS or technology driven solutions 

• Proven experience of coaching for high performance in teams  

• Committed to provided an excellent employee experience. 

• Project Management experience. 

• Change management capabilities ensuring effective stakeholder management and engagement. 

• The ability to research, analyse and reason logically and effectively. 

• Ability to engage and coach line managers with complex people challenges. 

• Professional and credible. 

• Passionate about Employee development and building technical competence 

• Proficient in IT skills – Microsoft Office and internet. 

• Experience in MI creation and delivery. 

Desired 

• Experience of LMS system development. 

Salary

We don't advertise salary as we have a degree of flexibility and would rather see all applications on their merit. We appreciate it's a pretty important part of the process and we're happy to have a conversation before you apply. 

Data protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Nominet, these details will be held by Nominet for 12 months in accordance with our Privacy Policy and used by our recruitment team and hiring managers in the process to contact you regarding this or other relevant opportunities at Nominet.  If you would like Nominet to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights.  If you have any questions about Nominet’s data protection practices, please email: dpo@nominet.uk

Equal opportunities

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

Security checks

All roles working for Nominet will be subject to a Baseline Personnel Security Standard (BPSS) check. Some roles due to the nature of their work, will require additional security clearance.

Due to the volume of applications we receive, we sometimes close our vacancies early. It is therefore advisable to apply as early as possible if you would like to be considered for a role with us.