IT Support Analyst

Coventry - UK

Company Overview

Lear, a global automotive technology leader in Seating and E-Systems, enables superior in-vehicle experiences for consumers around the world. Our diverse team of more than 165,000 talented employees in 37 countries is driven by a commitment to innovation, operational excellence, and sustainability. Lear is Making every drive better™ by providing the technology for safer, smarter, and more comfortable journeys. Lear, headquartered in Southfield, Michigan, serves every major automaker in the world and ranks #186 on the Fortune 500. Further information about Lear is available at lear.com, or follow us on Twitter @LearCorporation

Position Overview

We are looking for an IT Support Analyst with the mission to provide onsite IT support to the Coventry Technical centre users, supporting all functional areas including Lear users located at customer locations (Gaydon, Whitley, Solihull, Birmingham, and Oxford Road site).

Main Responsibilities :

• Providing 1st/2nd line technical support and problem analysis/rectification. 
• Complete Monthend and quarterly Savsys process in the AS400/BPCS environment (End of Month weekend work on a rota).
• Providing support for office IT equipment and software by problem solving and user training enabling productive/efficient practices.
• Upgrade hardware/software to meet user requirements to increase productivity and maintain stability.
• Ensure communication stability/performance of the LAN/WAN by monitoring and solving issues.
• Follow established procedures of backup routines and system monitoring to ensure data integrity, security (Patching tasks / Monthly Server Patching) and accuracy.
• Ensure documentation and procedures are maintained and improved upon to enable smooth operations, sustain a knowledge base, self-reliance and an accruable history database.
• Plan and perform appropriate preventative maintenance by ensuring regular contractual maintenance on all essential equipment to ensure minimum downtime.
• Ensuring maximum availability of all computer systems throughout the site, including hardware, networks, IT security and telecommunications.
• Provide support for mobile peripheral devices.
• Ensure smooth operation/support of the IT operations by monitoring and resolving issues.
• Sustain stock of IT consumables as required to maintain daily operations of all IT equipment.
• Project work based on long range planning tasks.
• Complete end user IT kit moves, cabling desks in floor ports and Comms cabinet.

Key Skills and Qualifications:

• IT Related Degree / HND
• ICT Systems Support
• MS 365 Certified (fundamentals)
• 3 years work experience in IT System Support Environment (1st line)
• Hardware – Dell Servers, Cisco wired and wireless infrastructures and Lenovo / Dell / HP Workstations & Laptops. 
• Software:

              Windows Server 2016 / 2019 / 2022

              Windows 10/11 Workstations & MS Office 365

              Microsoft SQL

              Avamar backup software

              Comms – Cisco networking experience including Switches and Wireless Access points, TCP/IP

              protocol, VPN (DUO/Okta), DHCP, DNS & Routing.

              Cabling – structured cabling system, category 5 Ethernet & fibre

• Experience in a 1st to 2nd line support, preferably with relevant responsibilities.
• Strong technical problem resolving skills
• Able to act on own initiative
• Ability to deal with people at all levels of the organisation

Lear Corporation is an Equal Opportunity Employer, committed to a diverse workplace.

Applicants must submit their resumes for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation.