ARMANI OUTLET - BICESTER - SUPERVISOR/DEPARTMENT MANAGER

About us: Join us at Armani Outlet, Bicester, where luxury meets affordability. Discover timeless pieces and modern staples for all, reflecting the impeccable craftsmanship and Italian design synonymous with the Armani brand.

The role: As a Supervisor/Department Manager, you will play a vital role in ensuring the smooth and efficient operation of the store. You will be responsible for supervising the store team, providing exceptional customer service and supporting the Assistant Manager and Store Manager in the overall running of the store. You will create a positive work environment that fosters and delivers an exceptional shopping experience for our customers.

Responsibilities:

• Provide support and encouragement to the sales team to ensure they and the store meet daily, weekly, and monthly store targets.
• You will ensure you are fully knowledgeable of the season's current trends and use this to train the team to enable them to maximise sales opportunities and deliver a world-class service every time.
• Lead by example in providing the highest level of customer service.
• Support management in providing coaching sessions for the team to aid their development in luxury service.
• Ensure that you and those around you follow Giorgio Armani's grooming guidelines and are in the correct season uniform at all times.
• Assist management in the seamless operation of the daily running of the store by completing daily planners, setting individual targets, assigning lunch breaks, and making sure there is optimal floor cover at all times
• Ensure your store is immaculate at all times, including windows, in-store displays, and mannequins following the seasonal Visual Merchandising guidelines.
• Make sure the team complies with the company's timekeeping and attendance expectations.

Requirements

• Motivate, energised individual with a positive attitude towards the role.
• Previous experience in a premium brand is ideal
• Strong commitment to luxury customer service
• Maintain a high level of communication always with clients, colleagues, and other members of management.
• Ability to coach and mentor junior members of staff.

Benefits

• Competitive salary and bonus scheme.
• Employee discounts on Giorgio Armani products.
• Training and development opportunities to enhance your skills and knowledge.
• Be part of a globally renowned brand with a rich heritage and an exciting future.
• Collaborative and supportive work environment.

As an equal opportunities employer, Giorgio Armani is committed to the equal treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Giorgio Armani family.