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Job Descrption

Position OverviewAs a robotic operations intern, you will often be the person directly interfacing with the customer. You will be operating, maintaining, and installing robots at a single customer site. This is an exciting opportunity to have a real impact on the health and functionality of our fast-growing fleet of robots deployed in logistics warehouses across the United States. Fluency in Spanish is a big plus as it helps us interact with some of our warehouse associate stakeholders. 
Key ActivitiesOperate a class C Mobile Robot that unloads trucksDeploy and install automation solutions, including industrial robot arms, software, and auxiliary hardwareConduct on-site integration and test activitiesBe the primary field point of contact for customers. Be able to explain complex issues and processes to our customer operations team in clear and simple language, using customer service techniques to de-escalate customer concerns and keep customers informed. Execute field retrofits. Work with mechanical, electrical, and software engineers on troubleshooting field issuesUse clear written communication to describe issues and bugs seen in the field and suggest potential solutionsWork with Technicians and Deployment Engineers to manage installations at customer sites
Position RequirementsCurrently enrolled in Engineering program or related STEM fieldHands-on experience solving issues with complex electro-mechanical equipment (Robotics experience preferred, but experience in Automotive, Construction, Manufacturing, Aerospace, etc. sectors is acceptable)Familiarity with Linux and Windows GUI and CLIBasic familiarity with wiring/electronics (Multimeters, O-Scope, etc.)Ability to follow step-by-step safety procedures exactly. Lock-Out-Tag-Out for example. Willingness to work in hot/cold and uncomfortable conditions (warehouses are often not climate controlled)Ability to read engineering drawings and other engineering-produced documentationGeneral understanding of networking (IP Addresses, DNS Servers, etc.)Experience reading debug machine output and logsExperience in field services or deployment positions is a plusSpanish language proficiency is extremely valuableBe able to lift and move up to 50 lbs
Compensation: $20-$25 per hour. 
LocationCompany headquarters are located in Cambridge, MACustomer sites are scattered across North America. This position will be based out of Pleasant Prairie Wisconsin.  
TravelNot required for this position, but a driver's license and consistent transportation to and from the work site is required.

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