Who are we? ⚡

FunnelFuel is a B2B advertising technology platform that is causing positive disruption across our main markets of Europe and North America via agency and clients direct.

The platform consists of a 1st party cookieless database, full ad tech stack and deep analytics platform that enables a transparent data-led marketing solution. 

Our Vision: Future proofing B2B digital advertising and analytics in a cookieless world. 

Our Mission: B2B Digital Advertising and analytics technology for advertisers,  agencies and publishers delivering increased control, transparency and insights for their customers. 

FunnelFuel is in a period of continuous high growth since launching and we are now hiring across all business functions that supports hybrid and remote working opportunities.

We know technology and data make marketing better.  But that’s only true if it was built for the purpose it’s being used for. 

What you'll be doing:🗓

• FunnelFuel is seeking an Customer Success Executive to help support our growing commercial team, reporting into the Chief Revenue Officer and taking ownership of our media agency relationships.
• The Customer Success Executive is responsible for delivering campaigns, exceeding client goals and providing best-in-class service levels to ensure that we grow our client spend by being a trusted partner.
• Ensure our clients are retained via reporting, weekly calls and post campaign analysis presentations
• Independently oversee the day-to-day client relationships and provide communication guidance for clients
• Ensure ongoing team planning on accounts, maintaining consistent communication around KPIs and account plans.
• Proactively manage and maintain relationships with senior stakeholders within the client business.
• This individual will be the go to person for our agency clients, the glue, messenger, communicator and organiser for our sales and programmatic teams.
• This is a fantastic opportunity to make the next step in your career where you will be nurtured, trained but also empowered to drive your role within the company forward.
• Our Sales and Programmatic team are in office Tuesday to Thursday

What you'll need: 🧰

• Proven experience of developing relationship outside of account management to wider business teams such as Sales, Trading and Finance
• Commercial experience of working in an Account Management role supporting programmatic and sales teams in digital media.
• Experience working closely with a programmatic trading team
• Good understanding of Microsoft Excel and PowerPoint.
• Excellent communicator and client first mind set.
• Well organised, empathic and pro-active.
• Multitasker and comfortable working in a fast paced environment.

Nice to haves: 🧁

• Knowledge of Hubspot or similar
• Worked with global clients

Salary: £35,000 - £45,000

Benefits: 🍉

• 25 days annual leave + your birthday off
• Pension
• Private medical 
• Life Assurance 
• Macbook Pro or Windows Machine
• Critical illness cover
• Maternity, Paternity and Adoption leave
• Opportunity to build the foundations for a first account management department
• Cycle to work scheme
• Company mobile phone
• Electric Car Salary Sacrifice
• Referral scheme

We embrace diversity at Funnel Fuel, and believe in creating supportive and inclusive environment where our employees can succeed. To build a successful product we need a team with all kinds of different perspectives, experiences, and backgrounds.

We’re committed to hiring people regardless of race, religion, colour, national origin, sexual orientation, gender identity, age, neurodiversity status, disability status, or otherwise.

For more information please message gary.traisneau@funnelfuel.io