Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Fascinated by the future and captivated by technology?

Smart, driven and want to make a difference in the world?

You’ll fit right in.

Join a diverse team at Visa, where your individuality fits right in. We can provide the opportunity to shape the payments experience globally. Together, let’s transform the way the world pays.

Think you know us?

Our mission is to connect the world through the most innovative, reliable, and secure digital payment network that enables individuals, businesses and economies to thrive.

Individuality fuels our brand and our global team – we’re proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives, and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it’s taking advantage of agile work schedules or our wellness programs, Visa respects and encourages meaningful work/life balance for everyone.

So, if you’re not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.

If you think you could support Visa as an Implementation Consultant, we want to hear from you – together, let’s make Visa a great place to work.

What’s it all about?

An opportunity has arisen for a self-motivated individual to join the Client Implementation team as an Implementation Consultant.

This is an individual contributor role responsible for managing the efforts of Visa technical and business resources required to implement new and add-on Visa products and services. You will be responsible for gathering, documenting project requirements while providing client consultative guidance on Visa regulations, fees, features, and functionality.

This position requires strong execution, analytical skills, and solid client relationship abilities.

What we expect of you, day to day.

Lead project management of implementations for Visa client institutions and processors in assigned region to ensure customer expectations are exceeded.

Manage routine, non-routine and complex processing and change requests, as well as support client initiatives.

Coordinate internal resources to accomplish Visa and client objectives and ensure processing system performance standards are met and that the client perspective is represented within the organization.

Assess operational opportunities to increase service quality or efficiency.

Prepare and maintain detailed project plans, status reports, and issues logs.

Build and enhance positive working relationships with Visa client institutions, processors, and internal stakeholders.

Represent client system and operational requirements to internal Visa organizations.

Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines.

Coordinate internal Visa resources to ensure delivery on commitments.

Report client project accomplishments and deliverables to management monthly.

Update and enhance internal support documents to assist internal and external stakeholders.

Support biannual business enhancements and all Visa mandates.

What we’re after…

Ability to work effectively as part of a team and individually (self-starter).

Accepts responsibility for own workload management and escalates, seeks advice and guidance where required.

Ability to make decisions based upon information available, present recommendations and deal with moderate challenges.

Robust analytical thinking skills.

Client focused ethos with the ability to interact across all management levels.

Build, develop and maintain effective relationships with stakeholders including other areas of the company to ensure items are resolved to client expectations.

Strong verbal and written influencing skills.

Takes ownership through to problem resolution.

Assesses urgency of item and completes analysis and problem-solving techniques.

Strong multi-tasking skills & attention to detail.

Recognizes and highlights any service enhancement opportunities (i.e., identifying faults with processes which are affecting client satisfaction) to enhance client experience. Relationship Management (internal, external).

Desire to embrace change, successfully adapting to changing demands and conditions.

Excellent visualization and presentation skills.

Strong MS Excel and PowerPoint skills.

Highly numerate with a good attention to detail.

Proven logical thinker and creative problem solver.

Proven track record of delivering under pressure.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

5 years of relevant work experience with a Bachelor's Degree or 2 years of relevant work experience with an Advanced degree (e.g. Masters)
Experience in banking or financial services industries or a technical support role
Analytical, resourceful, and persistent problem solver
High level of communication skills, both verbal and written
Passion for client service and proven experience of working in a client focused environment
Proficiency providing technical and consultative support to external customers in a B2B environment
Project/programme management experience
Working knowledge of Authorizations, Clearing & Settlement and back office processing

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.