Company Description

Discover the Unexpected

Experian is the world’s leading global information services company. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped economies and communities flourish – and we’re not done.

Our 21k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ the brightest minds that share our purpose and want to make a difference.

Job Description

The Junior Operations Analyst supports global commercial operations within the global Data Quality (EDQ) business unit, collaborating with regional sales operations teams across North America, UK/EMEA and APAC. The Junior Operations Analyst will liaison with various stakeholders across multiple offices virtually.

This role will focus on CRM Operations, Commercial Governance, Reporting and analytics.

You will also

• Maintain and establish global standards for end user best practice within Salesforce CRM and Configure-Price-Quote (CPQ) systems for the EDQ business unit globally, fostering and improving user adoption across both CRM systems
• Configure and administrate the CPQ system for EDQ globally, assisting with weekly releases from development sites to production, covering product and pricing updates, documentation, and general system maintenance
• 2nd Line Support for Salesforce CRM and CPQ systems, supporting regional sales operations teams with troubleshooting and low-effort change requests
• Liaison with global development teams (3rd Line Support), creating and escalating high-effort change requests which require development resourcing. Create and groom user stories relating to change requests for system developers
• Lead and contribute to projects relating to strategic plans and initiatives for sales automation, reducing administrative tasks or steps within the end-to-end sales cycle
• Manage ad-hoc requests submitted to the Revenue Operations case queues

Qualifications

• Expereince of Microsoft Power BI and/or Tableau
• Previous experience in an analytics and/or operations role
• Strong problem solving and analytical skills
• Exemplifies initiative, integrity and strives for continuous improvement and learning
• Strong interpersonal skills and ability to work and interact with all levels within the company, Managers to Executive level

Knowledge of 

• Salesforce.com Administration
• CPQ (Configure-Price-Quote) Administration
• Microsoft Excel

Additional Information

Our uniqueness is that we truly celebrate yours.

Experian's culture and people are key differentiators. We take our people agenda very seriously. We focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. We’re an award winning organisation due to our strong people first approach.

Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Could this be the role for you? Apply now to start your journey with Experian!

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