Job Description

The Client Service Executive will be responsible for a portfolio of accounts with overall responsibility for retail delivery across this portfolio. You will be responsible for achieving Monthly Service KPI’s, as well as ensuring key business metrics around timeliness, quality and coverage are maintained effectively through effective use of the Freshdesk and Chat support platform.

Responsibilities:

• Manage retailer’s requests related to specific products/services and all our core products and services via email, phone and/or face to face. 
• Aim to resolve all queries on the first occasion.
• Building and maintaining strong, long-lasting customer relationships and develop a trusted advisor partnership with key customer stakeholders, across all relevant divisions and departments. 
• General Query resolution and ensuring that any significant issues are escalated internally through the appropriate channels in a timely manner as and when necessary. 
• Supporting retailer eCommerce launches & projects through range management, ensuring that products are live ready for launch. 
• Working with your retailer contacts to create professional bespoke reporting services, and as necessary liaising with IT to arrange to have these automated 
• Setting up new users in Product Library platform and running through full service capabilities to ensure the new user knows its functionality

Requirements:

• Provide NPD and Revisions chase ranges to your CSE to ensure accurate chasing, conversions and reporting on your online launches 

• Work with your CSE to manage the range file – escalations for unmatched products, feedback on annotations and discussion around range changes and updates 

• Attend weekly calls to discuss project progress and any barriers/issues 

• Provide artwork for projects named by EAN, with the relevant layered PDF file type 

• Support with reference images for CGI projects to ensure accurate product imagery is generated

•  

  Provide guidance on imagery and data guidelines for supplier queries to ensure content is approved on the retailer website

We offer:

• Generous Pension Scheme
• Private Medical Insurance
• Life Assurance
• Gym Membership Discounts
• Cycling Solutions Scheme
• Holiday Entitlement plus additional Holiday Purchase Options
• Refer a Friend Scheme
• Local Discounts (Cinema tickets, retailers etc)

Additional Information

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.