Company Description

We’re ASOS, the online retailer for fashion lovers all around the world. 

We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you’re free to be your true self without judgement, and channel your creativity into a platform used by millions. 

But how are we showing up? We’re proud members of Inclusive Companies, are Disability Confident Committed and have signed the Business in the Community Race at Work Charter and we placed 8th in the Inclusive Top 50 Companies Employer list.  

Everyone needs some help showing up as their best self. Let our Talent team know if you need any adjustments throughout the process in whatever way works best for you. 

Job Description

About the Role

This role within Customer Care at ASOS is pivotal for spearheading the full-scale development of reporting, data, and analytical products. This role requires a seasoned professional well-versed in the Microsoft stack, including Power BI, Data Lake, SQL Server, and Data Factory, among other technologies. The individual will be tasked with the critical function of decoding complex business needs into concrete technical requirements and steering projects to fruition to satisfy stakeholder expectations.

As the apex individual contributor in the team, you will not only set benchmarks in technical excellence but will also be instrumental in elevating the team's technical proficiency and innovation capacity. This role demands a unique blend of technical acumen, strategic foresight, and collaborative spirit to steer the Customer Care data landscape towards higher levels of operational intelligence and customer satisfaction.

What You'll Be Doing

• Developing comprehensive reporting, data, and analytical products using the Microsoft technology stack.
• Leveraging tools such as Power BI, SQL Server, Data Lake, and Data Factory to build scalable solutions.
• Translating complex business requirements into detailed technical specifications.
• Leading the delivery of data-driven projects to meet and exceed stakeholder needs.
• Serving as the highest level of individual contributor within the customer care analytics team.
• Driving forward democratisation of data data-culture within ASOS customer Care.
• Enhancing the team's technical capabilities through mentorship and knowledge sharing.
• Fostering a culture of continuous learning and development within the team.
• Ensuring the accuracy and integrity of data throughout the analytics pipeline.
• Collaborating with various departments to support data-enabled decision-making.
• Streamlining and automating data processes for improved efficiency and accuracy.
• Support our culture by championing Diversity, Equity & Inclusion strategies

Qualifications

Who We’d Like to Meet

• In-depth experience with the Microsoft analytics suite, including Power BI, SQL Server, Data Lake, and Data Factory.
• Experience with applying statistical methodologies to your work, including Regression Analysis, Scatter Plots, A/B Testing and Customer Segmentation.
• Have produced insight packs to communicate the results of data analysis.
• Proven track record in designing and implementing complex reporting and analytical systems.
• Demonstrated ability to transform business requirements into technical plans and actionable insights.
• Extensive experience with all stages of project lifecycle, from conception to delivery.
• Proficient in writing and optimising SQL queries to an advanced level (including CTEs and Window Functions).
• Exceptional ability to comprehend intricate systems and devise efficient, real-world solutions.
• An analytical thinker with a talent for problem-solving and a focus on practical outcomes.
• A proven mentor and technical leader capable of upskilling the technical know-how of the team.
• Experience using Python and associated libraries for data science projects will be beneficial.

Additional Information

BeneFITS’ 

• Employee discount (hello ASOS discount!) 
• ASOS Develops (personal development opportunities across the business) 
• Employee sample sales  
• Access to a huge range of LinkedIn learning materials 
• 25 days paid annual leave + an extra celebration day for a special moment 
• Discretionary bonus scheme  
• Private medical care scheme 
• Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits 

Why take our word for it? Search #InsideASOS on our socials to see what life at ASOS is like.