Company Description

We're ASOS. We blend our flair for fashion with our love of cutting-edge technology, but more importantly were interested in how we can bring the best out of you.

We exist to give people the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're free to be your true self without judgment, and channel your creativity into a platform used by millions.

Through our Fashion with Integrity strategy we are driving diversity, equity and inclusion across every aspect of ASOS and ensuring every ASOSer can be their authentic self at work.  We want our people to be whoever they want to be, because we believe people who bring their best selves to work, do their best work.  

Job Description

About The Role...

The Administrator role sits within the Business Support Admin team and reports into the Business Support Associate. 

The purpose of this role is to provide an ongoing commitment to supporting ASOS teams with a high standard of administration & relevant advice. The role involves a variety of data entry and support tasks which need to be completed within agreed timeframes.

The role is Hybrid and will require working from our Camden Head Office every week.

What You’ll Be Doing  

• Support the Business Operational Support Strategy
• Support the Business Support Associates & Partner
• Build awareness of the Business Support Admin Team amongst Product and relevant ASOS functions.
• Maintain a high level of understanding of key operations projects and processes, actively seeking opportunities to develop skills.
• Provide a high level of admin support as the key point of contact for Operations related questions from teams.
• Manage Service Now tickets day to day ensuring daily and weekly KPI’s are met within the agreed Service Level Agreements (SLA) with a high level of accuracy. 
• Collate data on question trends and feedback to the Business Support Associate. 
• Work and collaborate with the other Administrators & Business Associates to share and brainstorm current issues and work to provide and deliver practical resolutions.

Qualifications

We’d love to meet someone with…

• Strong communication, analytical & numerical skills 
• Excellent Microsoft Office skills, particularly Teams, PowerPoint & Excel. 
• The ability to prioritise based on a good understanding of Business activities. 
• Excellent time management, with the ability to effectively manage their own workload and communicate confidently and openly with others.  
• An approachable and flexible working style 
• The ability to build relationships and work collaboratively with a variety of different ASOS teams.
• Loves ASOS.com! 

Additional Information

What’s in it for you?

• Employee discount (hello ASOS discount!)
• ASOS Develops (personal development opportunities across the business)
• Employee sample sales
• Access to a huge range of LinkedIn learning materials
• 25 days paid annual leave + an extra celebration day
• Discretionary performance related bonus scheme
• Private medical care scheme
• Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits

Our Commitments

We want our people to be whoever they want to be. That’s why we’re committed to creating a truly inclusive culture at ASOS, but how’re we doing it?

We’re proud members of Inclusive Companies, are Disability Confident Committed and have signed the Business in the Community Race at Work Charter. We’ve also recently been placed 8th in the Inclusive Top 50 Companies Employer List too.

We have several employee networks that operate as safe spaces, to help support and celebrate our people, find out more here.

Do you need any reasonable adjustments? Our recruitment team will be happy to support you in the best way possible if you feel comfortable raising this. It’s also our policy to interview all candidates with a disability who meet the minimum requirements for roles they have applied to.

If you have any questions about the policies we have in place to support our employees (e.g. our parental leave approach), just let our Talent team know.