Be a part of CT's finest and best places to work! We are a thriving IT company experiencing rapid expansion and are proud to be listed among the Inc 5000's fastest-growing companies. Additionally, we have been honored as one of MSP's Top 501 and recognized as one of Marcum's Top Tech 40. Join us today!

About Us: Exceptional Service. Endless Improvement. Passionate People. Honest and Forthright. These are the core values of Charles IT. We can achieve these values because of our team, which makes us one of the most successful IT companies of its kind in the region. And because of our team, we offer a level of dedication to our employees rarely found anywhere else. To prove it we encourage learning, professional development, and team member input, all in a comfortable family-friendly culture.

Description: Due to continued growth we are currently seeking to add a Sr. Systems Administrator to our team! Sr. System Administrators at Charles IT primarily serve as the top tier of technical escalations and are the architects of custom client projects, while performing the job functions below.

Day-to-day responsibilities

• Design, implement and support cloud infrastructure
• Provide support and troubleshooting to resolve technical issues for end users
• Support of Microsoft-related technologies: Windows Server, Office 365/Exchange, SQL, SharePoint, etc.
• Support of virtual environments including VMware and Hyper-V
• Support backup and disaster recovery solutions
• Configure, install, and support various network devices and services, including WAN and LAN connectivity, routers, firewalls, & security
• Liaise with third-party vendors and other IT personnel for problem resolution
• Effectively communicate with customers on ticket progress, impending changes, or agreed outages, etc.
• Maintain strong client system documentation to include system reviews and recommendations
• Maintain daily documentation by entering time, expenses, and all work as service tickets in ConnectWise

Requirements

• Bachelor’s degree or equivalent in the IT field
• MCSE 2012/2016 or VCP 6/6.5 certification plus
• 7+ Years of experience in the IT field is preferred
• Experience with Cisco, Meraki, Datto, VMware, Office 365, platform, and Advanced Support on Mac OS a plus
• AWS or Azure experience a plus
• Superior communication skills required
• Ability to multi-task and function collaboratively as a member of a client-orientated
• Enthusiastic and dedicated to the challenges of a growing company and client base
• Excellent follow-through to see tasks through completion
• High level of organization; strong attention to detail

What we believe in at Charles IT: IT for humans by humans, building up our team through professional and personal development, an emphasis on work/life balance, and fostering a start-up-type environment founded upon a passion for our mission.

What you won't find here at Charles IT: boring workdays, stagnant growth, and tolerance for old-school corporate norms that detract from our client and employee experience.

We want to hear from you if you can see yourself contributing to this mission through your systems-focused skills and experience!

Benefits

Charles IT offers a competitive benefit program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid trainings, team-building outings every quarter, professional development and so much more!

Charles IT does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.