Company Description
Wix makes it possible for anyone to succeed online. Since 2006, we’ve grown to 5,000 employees in 17 countries, launched over 40 products, and serve over 230 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and grow outside your comfort zone. We operate in small teams that work closely together to create incredible things.
Although we’re already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all.
Job Description
This role is currently available in the following shift.
Monday - Friday, 2 PM - 11 PM
*if you are working evening shift (2 PM to 11 PM) from the office, working hours are adjusted because of the curfew to 1 PM-10 PM
Work with users to determine their needs and help them reach their business goals and enhance their online presence.
Manage email, phone, chat, and/or other communication channels as a primary contact for Wix users.
Introduce Wix users to our different tools, services and products they can benefit from, and help onboard them where appropriate.
Be an advocate for our technical products and services, being able to explain their functionality and value
Develop expertise in Wix products and stay up to date with new features and improvements.
Work with other departments and product teams, and advocate our users’ needs to impact product roadmaps.
Analyze user behavior and relevance to determine their effect on user satisfaction.
Qualifications
You are fluent in English (verbal and written) and based in Kyiv or Lviv (or nearby areas).
You are a customer service professional with at least 1 year of experience working in a client-facing role.
You’re able to digest information quickly and relay it in an easily understandable way.
You find meaning and pleasure in helping others succeed and are curious to know what really drives users.
You have strong critical thinking skills and are confident about taking responsibility and ownership.
You hold yourself to high performance standards and work to improve constantly.
You’re passionate about new technologies and always eager to learn more.
You thrive in a fast-paced, dynamic environment and look at change as an opportunity to grow.
You realize there is more than one career ladder, and you have the drive to find your own career path recognizing your strengths and interests.
Bonus points if you have experience working for a tech or at an internet company!
Additional Information
We are Wix’s Customer Care Guild. We're not your typical customer support. We represent the Wix user's voice and work closely with the Product to deeply understand Wix technologies and services. As part of our global organization of Customer Care, we’re responsible for building solid relationships with Wix users, uncovering their business needs, and guiding them to success. Working with us, you’ll find a friendly atmosphere, fantastic coworkers, and diverse growth opportunities in a dynamic environment. We’re spread across the globe and offer an office, remote, or hybrid work model depending on the site.
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