At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
- Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
- Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
- Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
- Talkdesker: YOU!
We are looking for a highly motivated Vice President, Industry Strategy - Ecommerce/Retail/Consumer Goods to join Talkdesk. Are you inspired by building something new? Do you like to dig in, collaborate across the organization and your network, and create the strategy and plan to build a game-changing sustainable business? Do you have the experience in and passion around ecommerce, retail and consumer goods and want to be an integral part of building something amazing?
Responsibilities:
- Build the Talkdesk business for Ecommerce, Retail and Consumer Goods
- Industry GMs at Talkdesk are responsible for
- Setting direction and priorities for the vertical motion across Talkdesk functional teams
- Achieving revenue targets by partnering with Sales and Customer Success to execute industry-led playbooks
- Identifying and assuring the optimal product roadmap to deliver a market leading position within the vertical
- Being the public face of Talkdesk through marketing and presence at key events. This will include market positioning and thought leadership
- In partnership with the Alliances team, developing the eco-system of partners required to drive scale and market leadership
- Talkdesk has a large retail installed base. The VP GM Retail will be responsible for market opportunity assessment and targeting within the complex customer landscape to identify the sub-segments where we can achieve growth at scale
Experience and Skills Required:
- SaaS experience required. Experience in understanding retail decision-making for technology purchases desired.
- 15+ years of experience in retail and consumer goods
- Strategy, P&L, executive business experience required
- Ability to navigate and develop cross-functional and global relationships
- Ability to work in a fast paced environment is a must
- Strong executive presence and executive communication skills is a must
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
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