Job Summary:

LEAD SOFTWARE ENGINEER USER INTERFACE

Location: Los Angeles, CA, Chicago, IL, Phoenix, AZ +Remote

Division: Ticketmaster Resale

Contract Terms: Permanent

THE TEAM

You will be joining the diverse team of dedicated, highly skilled engineers. As a Lead Front end Engineer at Ticketmaster, you will be responsible for analyzing, coding, and maintaining the next generation of fan-facing services for Ticketmaster, the global leader in ticket management for large-scale sports and entertainment. You will work closely with other engineers, product owners and managers, and representatives from the business, to deliver unique, high quality, efficient, maintainable, and easy to use services. The software you will work on will be used by millions of people worldwide.

A career at Ticketmaster will challenge and engage you. We support the creators and producers of shows and live performances while connecting more passionate fans to these events. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices, and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love. It truly is a unique and rewarding environment.

THE JOB

You will be working on our Global Consumer Platform which drives over 10 billion dollars of revenue annually, which is a React application using Next.js, built with performance, flexibility, and stability in mind. You will be accountable for delivering high quality, maintainable and performant solutions. You must think about solving user experience and technical problems and the long-term maintenance and cost of change of software solutions.

You take the initiative, solve problems, and eliminate roadblocks. You work under limited supervision with minimal day-to-day direction. Actively participating in overall solution and complex architectural design. The programs you create help Ticketmaster be more efficient and provide a high level of service excellence so we can remain the number one ticketing company in the world. It is an exciting time to join Ticketmaster as we are working towards aligning our technologies and products globally.

As a Lead Engineer you have gained extensive knowledge and technical expertise of the in-house developed applications and are able to participate at a high level. You are able to identify root causes, beyond treating symptoms and are able to suggest solid solutions. You will be accountable for delivering high quality, maintainable and performant End User Experience solutions and have expertise on all technologies used by the team. The programs you create help Ticketmaster be more efficient and provide a high level of service excellence so we can remain the number one ticketing company in the world.

WHAT YOU WILL BE DOING

• Work together with Lead Developers, architects, Product and program mangers across multiple business units and countries to suggest the right course of action to solve the problems at hand based on the existing architectures and best practices.
• Connect with a series of stakeholders to gather as much information as possible regarding the problem at hand (UX / Design /Architecture / Product / PMO…etc.).
• Focus on building software, keeping in mind the main principles of performance, flexibility, and platform scalability.
• Ensure code is reliable, maintainable, and fully tested.
• Focus on accessibility to ensure the site is inclusive of all our fans.
• Maintain, adopt, and suggest code standards, patterns and best practices through pairing and code reviews.
• Have expert troubleshooting techniques and resolve problems as they occur.
• Actively participate in gathering and validating technical requirements for the project.
• Make technical recommendations outside of the immediate team.
• You will offer leadership and mentorship for a small team.
• Seek opportunities to try out new ideas and solutions.
• Refactor code when needed.
• Monitor logs and identify issues.
• Provide subject matter expertise on software projects that the team is responsible for.
• Design and lead development efforts based on high level business requirements from stakeholders and work partners.
• Discover and Research new technology and practices to grow excellence and drive optimization of existing projects.
• Identify key performance indicators for projects and create metric goals with business partners to increase project quality over time.
• Participate in daily stand-ups, collaborative sessions, and team meetings to work as a team to create brilliant solutions.
• Learn all about the business of ticketing and find new opportunities for resale tech to reach even more fans.
• Be ready to adapt in a highly competitive business; priorities shift quickly, and solutions must be delivered that can adjust to meet and exceed customer expectations.
• Build models and prototypes that can be leveraged by the team to turn ideas into solutions.

TECHNICAL SKILLS

ReactJS and JavaScript

• You have expert knowledge of JavaScript, common design patterns and idiosyncrasies of the language.
• You are up to date with the latest standards.
• You have expert knowledge of React and common libraries and frameworks in the React ecosystem such as Redux and Next.js
• You have expert knowledge of debugging and measuring performance of JavaScript applications.

CSS

• You possess advanced understanding of Progressive enhancement as a design philosophy and deliver a first-class experience in restricted scenarios, serving up essential content and functionality to everyone and adding optional features as needed.
• You have expert knowledge of the various layout specs such as flexbox and grid.
• You will be able to architect a highly flexible CSS architecture with theming at its core.
• You have advanced experience with cross-browser and device testing.

Accessibility

• You understand the importance of Accessibility and champion standards’ compliance.
• You will be able to liaise with design and UX to ensure accessibility is considered from the start of the development process.
• The components you build will be accessible for everyone, including those with the need to use assistive technologies.
• You are able to use tools to audit and fix accessibility issues and suggest improvements to the rest of the team.

Automated Testing

• You have expert experience writing both unit and integration tests using libraries such as ‘react-testing-library’.
• You have expert experience writing end-to-end tests, Cypress preferred but not essential.
• You have experience setting up testing frameworks and are able to share with the team the pros and cons of different types of testing (unit, integration, e2e, etc.).

General

• Experience with CI/CD pipelines and deployment automation. 
• Knowledge of streaming technologies such as Kafka is a plus.
• Experience with git-based source control management systems like GitLab is a must.
• Knowledge of cloud computing concepts and deployments via Docker images running on AWS ECS or Kubernetes is a plus.
• Excellent verbal, troubleshooting and written communication skills.
• Familiarity with UML sequence diagrams, flow charts, and block diagrams.
• Strong understanding of object-oriented design, web application architecture and relational database design.
• Experience and desire to work in an Agile or Scrum style team structure.
• A/BS of computer related major and 7 or more years of work experience in a software engineering field or 10 or more years of work experience in a software engineering field.
• Extensive experience in Java Technologies
• Extensive knowledge and hands on experience in Java frameworks available such as Spring MVC, Hibernate
• Ability to work with static and dynamic code analysis tools – configure the tools and correct the errors found by the tools.

YOU

• Working Professionally: You set high standards, committed to meeting customer needs, understand others' perspectives and seeks to make incremental improvements to performance.
• Delivery: Delivery concerns our ability to deliver work that matters not just once but do so sustainably. We look at the rate at which we deliver impact, not just the cumulative impact that we have achieved. You show willingness to learn, are organized and methodical, monitoring progress of work and present yourself confidently.
• Teamwork: To work effectively and collaboratively with others to achieve common goals, involves the capacity to communicate, share responsibilities, and contribute to a group effort in a positive and constructive manner. A person with strong teamwork skills can navigate group dynamics, resolve conflicts, and leverage the diverse strengths of team members to enhance overall team performance. Fosters a cooperative and supportive work environment, leading to increased productivity and success in achieving objectives. You will work cooperatively with colleagues, communicate clearly, accept and adapt to change.
• Innovation: Innovation involves identifying solutions to accelerate our team's learning of the problem space (proving or disproving the direction of a solution), as well as helping the team build and improve our products or productivity. Innovative engineers are both a force behind the creation of sustainable solutions for these ideas, and successful in getting the needed momentum behind them to see them realized. The impact of every one of us comes through keeping Ticketmaster on the leading edge of Ticketing worldwide. As a lead you will be proactive and suggest improvements to improve delivery or service. Make connections, patterns and encourages a creative environment and aligns actions with wider goals and models.
• Problem Solving – Engineers, as a part of mastering their craft, develop technical abilities to increase their business impact. You will be able to demonstrate you can combine your competencies into Business impact. This could be reducing costs, proving out a solution to a complex problem, or helping the team achieve their learning goals. At a lead level the solutions you demonstrate will be to complex problems and often involve bringing along other engineers with you.
• Adaptability- Adaptability is excellence at working with product, design and other stakeholders to deliver solutions through well-scoped milestones that validate customer needs as quickly as possible while designing for the appropriate level of scale, reliability and future maintainability; while proactively identifying the tradeoffs of creating new systems and components, reusing or adapting existing systems, or using open source or partner solutions to optimize the time-to-market for customer value. As a Lead you will be able to demonstrate your ability to pivot quickly and crucially help others in the engineering team with the change that comes with this.
• System Design- Ticketmaster runs a large interconnected technical environment where change in one part can have far-reaching effects on the entire system.  Systems Design focuses on the interconnectedness of services running at Taylor Swift scale.  Effective systems design defines boundaries, engineers’ security, is built to scale and perform appropriately, while emphasizing and building to support for the long-term impacts of decisions and actions. The process requires collaboration with diverse stakeholders and disciplines. As a lead you will have an integral role in implementing good technical System design principles and ensuring this knowledge and expertise is shared within the team of engineers around you.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

#LI-Remote

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The expected compensation for this position in California is:

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employee’s salary history will not be used in compensation decisions.

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