Company Overview
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Department Overview
To accurately configure networks, Customer and OSS CI’s and parameters as well as Devices to ensure a reliable service across the Airwave network achieved via the use of Incident, Change & Order Delivery Management processes.
Job Description
Key Responsibilities and Accountabilities:
Please note, this role is located in either our Rugby or Hemel Hempstead office.
- Ensuring the integrity and alignment of configuration data within the Network and federated CMS.
- Ensure all data applied to the provisioning systems is to agreed quality standards and is submitted within agreed timeframes/SLA’s whilst minimising the risk of service disruption live public safety organisations.
- Provide configuration support to key stakeholders and projects.
- Routine Audit and Validate activities.
- Provide 1st, 2nd and 3rd line support ta range of technologies to resolve issues.
- Maintaining internal user guides and process documentation to maintain ISO20K status.
Basic Requirements
The engineer should be a competent individual with a passion for technology. An analytical mindset will be essential for effective troubleshooting and improving the network’s functions and successful fault management in a logical and methodical manner. Should have a mix of excellent attention to detail and accuracy, high level of IT literacy and the ability to pick up technical jargon quickly.
Knowledge, Technical Skills & Experience required:
- Background in Configuration Control or Technical Data Management and/or HND/HNC in an engineering discipline.
- ITIL processes (Incident, Request and Change management) CMDB.
- Demonstrable experience of using a Service Management tool (Remedy / ServiceNow).
- Good IT skills, intermediate Excel user, with experience of database technologies and experience using G Suite applications.
Core competencies:
- Knowledge of Document Control & Configuration management in Engineering or IT environment.
- Organised: Plan for indicated priorities, maintaining work schedules, monitoring progress towards goals, and communicating issues and slippage in a timely manner.
- Ownership: Takes personal responsibility for own work, issues and ensure follow-through on corrective actions. Ability to work under pressure on own initiative with minimal supervision.
- Problem Solving: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
- Communicate Effectively: Good communication skills and be aware of cultural differences.
- Behave Ethically: Understand ethical behaviour and business practices and ensure own behaviour and the behaviour of others is consistent with these standards and aligns with the values of the organisation.
- Team Player: A willing, supportive and helpful attitude along with a calm professional manner, with the ability to set priorities and deal with multiple issues with multiple stakeholders.
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In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get:
Competitive salary and bonus schemes
Two weeks additional pay per year (holiday bonus)
25 days holiday entitlement + bank holidays
Attractive defined contribution pension scheme
Employee stock purchase plan
Flexible working options
Life assurance
Enhanced maternity and paternity pay
Career development support and wide ranging learning opportunities
Employee health and wellbeing support EAP, wellbeing guidance etc
Carbon neutral initiatives/goals
Corporate social responsibility initiatives including support for volunteering days
Well known companies discount scheme
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‘We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.’
CONNECT WITH A CAREER THAT MATTERS
We’re dedicated to designing and delivering the mission-critical ecosystem our public safety & enterprise customers refer to as their lifeline – mission-critical communications, software, video and services. Our drive for continuous innovation and partnership with our customers enables them to be ready – in the day-to-day moments, and in the moments that matter most.
#LI-KTB
Travel Requirements
10-25%
Relocation Provided
None
Position Type
ExperiencedReferral Payment Plan
YesCompany
Airwave Solutions LimitedEEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.
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