Company Overview
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Department Overview
The Customer & Digital Experience team is instrumental in shaping and delivering world-class experiences to progress our vision of being the easiest company to do business with in our industry. We are looking for a product analyst to support our efforts in improving our Partner experience. This person will report to the Director of Customer Experience, and work closely with our marketing, enterprise operations and digital product management teams.
Job Description
To be successful in this position, you must develop a strong understanding of our Partner business and work hand-in-hand with our go-to-market teams to identify, plan and deliver improvements to our digital platforms. From onboarding, to engagement, performance management and support. Internally, you help the company understand how digital drives customer success, self service capabilities, ROI, and our bottom line. Externally, you produce meaningful solutions that make it easy to do business with us.
Responsibilities include:
Identify emerging needs from our marketing, enterprise operations and partner enablement teams
Define, own and manage product requirements for functionality to deliver on our partner platforms; specifically in the areas of customer analytics, onboarding, performance management and enablement
Coordinate the delivery of requirements with our IT teams, from user story definition through to validation and testing
Partner with our channel teams to manage changes internally and externally
Develop documentation and content to support feature releases and educate our partners on it
Assist in roadmap development and contribute to our partner experience vision
Bring platform expertise, looking to leverage out – of – box solutions, scalability, and user-focused development practices
Who you Are:
Minimum of 3 years experience in Digital Product Management or similar roles
Minimum of 2 years experience with Salesforce or equivalent CRM platforms (e.g. Dynamics, Zendesk, Hubspot)
You are analytical, detail oriented and leverage data to inform decision making
You have an eye for good design, and are keen to get hands to develop visual artifacts (process diagram, mock-up, wireframes or solution prototypes)
Key performance metrics:
CSAT & NPS for channel experience
Adoption of digital tools
Flow time for critical processes (e.g. onboarding, service requests)
This position is a remote position and candidates can be located anywhere in the US.
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Basic Requirements
Bachelor’s degree
3+ years of experience in Digital Product Management or similar roles
2+ years of experience with Salesforce or equivalent CRM platforms
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
NoOur U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.
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