Company Overview
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Department Overview
The Software Enterprise Deployment and Integration team is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Emergency Call Handling, 911 Equipment, Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.
Job Description
NOTE: This position is a remote position and candidates can be located anywhere in the US with an access to a major airport. This position requires 75% + of travel.
Overview:
The Emergency Call Handling (ECH) System Technologist will report to the ECH System Technologist Manager. The System Technologist is ultimately accountable for the system being implemented based on the site design specifics including the on-site configuration, testing, cut, and post-cut support for Motorola’s ECH solutions.
The System Technologist may also provide consultation to both internal and external customers on complex solutions being deployed in the field.
Responsibilities include:
Performs system configuration for all supported and assigned ECH solutions
Performs site verification testing prior to cutting a site into a production environment
Provides support to Customer and Channel Partners while deploying the ECH solution into a production environment
Documents all changes to the solution that may occur during the implementation phase of the project
Ensures that installation/quality issues are resolved in a timely and efficient manner
Ensures that project-specific documentation is stored as appropriate
Participates in the development and approval of Methods of Procedure
Participates in pre-contract oral presentations and customer negotiates as required
Maintains subject matter expert skills
Preferred Skills:
College Degree in Engineering, IT, Software Engineering, or Technology
3+ plus years of deployment and integration of complex IP products and systems
Experience with installation, administration, and troubleshooting of:
Server Virtualization, specifically with VMWare ESXi v.6+ andor Microsoft Hyper-V 2012+
Database Servers, specifically with Microsoft SQL Server 2008 R220122016
Server Operating Systems, specifically Windows Server 2008 R2, 2012 R2 and 2019
Workstation Operating Systems, specifically Windows 7 & 10
Linux
Network Switches, preferably with Cisco IOS
Basic knowledge of Firewalls and Routers, preferably with Fortinet Fortigate
Server hardware / Workstation hardware
Previous experience in Public Safety Applications deployment and integration and/or operations and administration preferred
Exercises judgment in the selection of methods and techniques for obtaining solutions
Ability to work collaboratively with regional and territorial management.
Ability to effectively communicate with relevant peers and senior stakeholders.
Ability to apply critical thinking skills to solve problems and make decisions
This position requires 3 years of technical or engineering experience, 5 years of technical or engineering experience is preferred.
NOTE: This position is a remote position and candidates can be located anywhere in the US with an access to a major airport. This position requires 75% + of travel.
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Basic Requirements
High school diploma or college degree in Engineering, IT, Technology or similar technical discipline AND 3+ years of technical or engineering experience
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
Travel Requirements
Over 75%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
YesOur U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.
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