Job Summary
The Manager, Enterprise Site Merchandising role is responsible for identifying, prioritizing, and aligning new content and updates to the Comcast Business website experience that highlight our outcome based and solutions approach. Our team works within a highly matrixed organization, and we seek an ecommerce lead who uses diplomacy to drive consensus and results. Critical thinking and artful negotiation are musts as this person will be working across teams to drive clear requirements for timely merchandising refreshes.Must be able to see, share and tell a performance story with actionable ideas for continuous lead improvement. Serves critical role in understanding our customers and being able to troubleshoot alongside Analytics, Testing, and Development teams.
Job Description
Core Responsibilities
Facilitate digital alignment to marketing campaigns and initiatives in support of Enterprise Business Customers.
Generate digital optimization and testing opportunities to drive incremental lead and sales production.
Interface with appropriate internal groups (i.e., UX, Content, Marketing, Sales, Operations, IT and Legal Affairs) to ensure proper reporting and proper performance of lead generation customer journeys.
Generates and consumes daily activity reports, reporting and trends to drive digital lead and sales targets.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Certifications (if applicable)
Relative Work Experience
5-7 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
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