The opportunity:

The  Claims  department  aim  to  be  market-leaders  in  the  provision  of  an  efficient,  cost-effective  and professional service to our brokers and clients.  We strive to be pro-active and flexible in the management of claims  whilst  maintaining  our  integrity.    The  claims  team  works  with  the  underwriting  team  in  order  to facilitate  close  communication  and  exchange  of  ideas,  and  is  an  integral  part  of  the  product  and  customer service delivered to our clients

What you’ll be doing:

• Raise any issues to senior management as required under the Claims Handling Manual and raise any areas of uncertainty promptly so that they can be resolved.
• Handle both sophisticated and non-complex claims from first notification through to final settlement.
• Update in-house and London market claim related systems in relation to individual claims and ensure the following market are kept apprised of key developments and key information (for example claim potential where this is not fully reserved).
• Diarise and triage claims as required and prioritise claims with significant potential for review and provide or seek challenge on this assessment and to review the reserve is in accordance with the MINT reserving philosophy.
• Actively manage and take ownership for the quality of services from TPAs (with delegated claims authority from MINT) as well as lawyers, loss adjusters and any other service providers who represent us. Identify any shortcomings in service and deal with these quickly and expertly and raise within MINT as is vital to protect MINT’s interests and those of our customers.
• Internally build and maintain excellent working relationships with other adjusters within the team, actuaries and underwriters
• Contribute through own work to achieving goals set in the annual Claims Business Plan and to identify areas of improvement in the Team and to provide proactive feedback to the Claims Manager.
• Provide meaningful input into the Marine and Energy claims team monthly and quarterly reports and Combined Ratio meeting preparation; take ownership for your designated claims portfolio and area and openly report any claims trends and actual or anticipated developments on significant claims and provide any status updates or reports as required.
• Work with the underwriting team to provide input and insight for renewals and new business. Keep the underwriting team updated on claim specific developments throughout the year through regular dialogue and identify and communicate any recommendations for changes to wordings utilising particular claims experiences to the underwriting team.
• Provide the Actuarial and Outward Reinsurance teams with immediate notice of significant claims. Identify trends or concerns and respond promptly to queries raised.

Our must-haves:

• Demonstrate excellent interpersonal skills with the ability to prioritise work load and manage their time efficiently.
• Display well-developed communication and social skills in order to interact well with the team and with internal and external contacts.
• Seek opportunities for continuous improvement.
• Solicit feedback from brokers and clients on the claims team performance and distil actions to improve on the service we provide.
• Have a good understanding of the insurance industry and how it works. Claims experience with understanding of Marine preferred.
• Demonstrate strong written and spoken communication skills in the English language
• Strong IT (Microsoft Office) skills, including Word, Excel, Access and Outlook and ability to utilise or learn our in-house system
• Analyse claims data in order to spot trending and report upwards on key developments in the claims' portfolio.

Who we are:

Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further

What’s in it for you?

• A great starting salary plus annual bonus & strong benefits package…
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave
• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
• There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us on +44 (0) 2079536504 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

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