Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
The role of an Account Manager is to be an expert of their client(s) business strategy, goals, and objectives. The Account Manager identifies success metrics for their client(s) to drive overall client satisfaction and growth. This role will lead initiatives to foster strong client relationships, measure TSYS Product value for adoption and retention, identify whitespace opportunities, and ultimately drive measurable organic growth. The role will develop strategies to drive client outcomes and will collaborate closely with sales and support groups to demonstrate value to the client and identify opportunities for expanded business.
What Part Will You Play
Is responsible for fostering client relationships, acting as the voice of the customer, and identifying product support and development needs. Champions the client’s needs and leads communications internally and ensures client needs are prioritised.
Leads and ensures retention and maintenance of long-term relationships with clients based on the strategic direction of the client's business. Ensures understanding of the client business to identify new product or solution opportunities.
Aligns client’s needs with internal solutions to maximise the proliferation of TSYS products and solutions
Is responsible and accountable for the accurate and timely forecasting of all revenue lines on a monthly basis. Validates monthly billing to the client to ensure accuracy and timely issuance of invoices.
Ensures revenue targets are met. Collaborates with internal stakeholders to identify, create, and deliver the successful closure of cross sell opportunities of products and services.
Fully understands the client organisational structure and strategy with the ability to navigate and influence within a matrix organisation. Defines relevant propositions for each client and qualifies opportunities to ensure high probability of win and successful delivery. Accountable for the achievement of agreed revenue targets.
Supports renewal of client contracts
Stays abreast of industry trends, regulations, and competitive products to strategically identify and target sales opportunities.
Navigates competing agendas to establish united goals and aligns multiple stakeholders to speak with “one voice” to the client.
Becomes valued industry advisor for clients and leverages TSYS organisation as a tool to drive client success.
Utilises key performance indicators (KPIs) to optimise client satisfaction and account health.
Models a growth mindset, promoting continuous personal development and building knowledge of multiple team functions to develop more advanced expertise.
What Are We Looking For in This Role?
Minimum Qualifications
Bachelor's Degree
Relevant Experience or Degree in: Degree in Finance, Marketing, Business, etc.; Combination of relevant training and/ or experience in lieu of degree
Typically Minimum 8 Years Relevant Exp
Experience in client facing roles and/or financial industry.
What Are Our Desired Skills and Capabilities?
Skills / Knowledge - Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Having ownership of a function, account or matrix management responsibilities, uses knowledge to ensure success, strengthen relationships, expand the business, and lead matrix teams on complex projects. Barriers to entry such as technical committee review may exist at this level.
Job Complexity - Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups, both internal and external.
Supervision - Acts independently to determine methods and procedures on new or special assignments.
Communication Skills - Oral and written. Ability to develop and conduct presentations.
Collaboration Skills - Collaborate with internal and external audiences to solve problems.
Customer Service Skills - Aligns client needs with internal solutions.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
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