Location:
(HTA) BOS (Westford, MA)Job ID:
R0049744Date Posted:
2024-04-18Company Name:
HITACHI HIGH-TECH AMERICA, INC.Profession (Job Category):
Sales, Marketing & Product ManagementJob Schedule:
Full timeRemote:
NoJob Description:
WORK STYLE DESIGNATION: Onsite
WORK STYLE REQUIREMENT: Onsite
WORK LOCATION: Westford, MA (BOS) Office
EXPECTED PAY RANGE: $20.27 - $27.88 per hour
This pay range is for the position's base salary only. This position may be eligible for other compensation including incentive pay and/or allowances. Candidates will receive additional information during the interview and selection process.
PRIMARY RESPONSIBILITIES
- Vet customer PO’s and create sales orders in ERP system. {E}
- Create and maintain customer accounts, including asset & service order creation.
- Work closely with Divisional resources in risk and legal departments, as required. {E}
- Acknowledge customer requests and use critical thinking to resolve or reroute issues and provide timely feedback. {E}
- Communicate internally with team members utilizing various communication channels, including Salesforce chatter, telephone, Teams, and email. {E}
- Work with operations and quality staff to resolve quality issues; to include customer complaints, internal process issues, and supplier issues. {E}
- Analyzes and monitors the use of all resources within the operations group to determine the efficiencies and effectiveness of processes and procedures and recommend adjustments as needed. {E}
- Partner with material planning group to ensure supplier orders are placed timely and inventory limits are adjusted based on forecast. {E}
- Manage incoming mail and distribute to the correct departments. {E}
- Assist with tracking instrument order backlog. {E}
- Participate in physical inventory counts. {E}
- Track progress towards annual KPI goals set by management and identify opportunities to improve outcomes. {E}
EDUCATION, LICENSES, AND/OR CERTIFICATION REQUIREMENTS
- Associate degree or equivalent
EXPERIENCE AND TRAVEL REQUIREMENTS
- 3-5 years of combined experience in operations and a customer support related role.
- Less than 5% travel - to other Hitachi offices.
SKILLS AND ABILITIES REQUIREMENTS SAFETY REQUIREMENTS
- Able to think creatively and find solutions to complex situations.
- A result driven individual who can collaborate with other team members to complete tasks in a timely manner. Highly organized, self-motivated, and strong willingness to learn.
- Ability to work independently with little supervision but maintain effective communication with management, internal staff, customers, and suppliers as needed.
- Excellent interpersonal skills with proven ability to create positive working relationships.
- Strong analytic skills, problem solving, and business acumen.
- Proficient in EXCEL and other Microsoft office applications
- Experienced with MTE or similar SAP system.
- Experience with Salesforce.
Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to HTA-AccommodationRequests@hitachi-hightech.com
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