Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.
Overview
Reporting to the Senior Event Services Managers, this role focuses on coordinating diverse events, ensuring exceptional client and guest experiences, and managing end-to-end event logistics.
This role will pay a salary of $50,000 to $60,000. For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).
About the Venue
The Bank of Oklahoma Center, also known as the BOK Center, is located downtown and serves as the premier sports and entertainment venue of the greater Tulsa region. Offering a19,199-seat multi-purpose arena and 565,000 total square footage designed to accommodate concerts, family shows and other special events and has been named on multiple occasions one of the country's best venues.
The Cox Business Convention Center (CBCC), located in the Arena District in downtown Tulsa, is a modern and award-winning venue providing over 275,000 square feet of flexible meeting space. Owned by the City of Tulsa for over 50 years, the CBCC has been host to every kind of event imaginable and proudly serves the citizens of Tulsa and guests from around the world.
Responsibilities
- Primary coordinator for the ECHL and IFL tenant teams, the Tulsa Oilers.
- Plan, coordinate and execute meetings/events according to the needs of our clients in a timely manner. Maintain constant communication with the client before and during their meetings/events, informing them of deadlines, including but not limited to diagram submissions, set-up specifications for leased spaces, and other related details.
- Provide the best service possible to every client, patron, and vendor.
- Research, review and recommend equipment, materials and supplies required to make an event successful.
- Coordinate outside service needs with contractors, decorators or other vendors.
- Guide clients in preparation of events by interpreting and explaining use license agreement provisions as well as facility policies and procedures.
- Issue appropriate paperwork to the proper staff in a timely manner.
- Assist with special needs or requests from our clients and communicate to our staff in a timely manner.
- Coordinate service needs with OVG Hospitality and make hospitality arrangements as needed.
- Maintain record of all event-related expenses, prepare event cost estimates and monitor final billing.
- Attend weekly staff meetings. Develop and maintain a harmonious working relationship with all other departments.
- Maintain the proper image and generate positive public relations with clients, patrons and staff.
- Ensure that the integrity of the facility is upheld in the manner that we and our guest are accustomed to.
- Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly.
- Respond to crowd control and/or crowd management situations in a prompt and decisive manner and orally respond in a professional and diplomatic manner during crisis and/or sympathetic situations.
- Respond to visual and audible alarms from building automation and life safety systems. Make immediate decisions and communicate with all users of the facility in an emergency.
- Serve as manager on duty, as required.
- Other events, duties and projects as assigned.Team DynamicsJoin a team where collaboration and support are the keystones to our success. We pride ourselves on a culture of creativity, diversity, and mutual respect. Here, you’ll be part of a passionate team that works together to create unforgettable experiences. We believe in empowering our staff, celebrating each victory together, and learning from each challenge.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience• Three to five (3-5+) plus years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting.• Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field.• Trained Crowd Manager certification or ability to obtain certification.• First Aid, CPR, AED certification or ability to obtain certification.•Customer service experience is preferred.Skills and Abilities• Professional oral and written communication skills in English.• Ability to manage time and multiple tasks efficiently.• Strong computer skills in Microsoft Office applications, word processing, email, internet, and data entry systems.• Possession of, or ability to obtain, a valid drivers’ license.• Knowledge of operational characteristics of a variety of event types.• Ability to identify the needs of users of the facility.• Knowledge of crowd management and control techniques.• Knowledge of customer service practices.• Knowledge of principles of supervision, scheduling, and employee training.• Demonstrated familiarity with facility use contracts.• Knowledge of fire and public safety regulations.• Knowledge of A/V equipment and electronic systems in public assembly facilities preferred but not required.• Experience with budget preparation and control.• Familiarity with terminology used in entertainment/convention/public assembly settings.• Experience with AutoCAD and/or Social Tables is preferred.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.• Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed in a fast-paced environment where you may be required to be on your feet for long periods of time doing physical work.NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Strengthened by our Differences. United to Make a Difference.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
EEO
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.
171 jobs found