Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.
Overview
Ticket sellers are an information center who will understand and operate the ticketing system and provide excellent customer service to all guests at the Mobile Convention Center, Civic Center, and Theater.
They must know and understand each event, its seating charts, and configurations of the venues.
This role will pay an hourly wage of $17.00 - $20.00
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
Job expires 7/1/2024
About the Venue
The Arthur R. Outlaw Mobile Convention Center anchors lively downtown Mobile, Alabama, a city that offers world-class accommodations, retail shops, restaurants, museums, parks and art galleries. The 317,000-square-foot facility features 16 meeting rooms, two ballrooms and two exhibit halls that total 100,000 square feet. Covered walkways and crosswalks to nearby hotels give attendees the ultimate in convenience, with downtown dining, nightlife, shopping and sightseeing just minutes away. Winner of numerous architectural awards, the Mobile Convention Center takes full advantage of an exclusive waterfront setting. The striking exterior incorporates outdoor terraces on three sides of the venue, while the expansive windows – more than 45,000 square feet of exterior glass – afford magnificent views of the historic Mobile River from three levels.
Responsibilities
- Know and understand the operation of ticketing systems.
- Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating, etc.).
- Know and understand the seating charts and configurations of the Mobile Convention Center, Civic Center, and theater.
- Perform transactions for all events on the ticketing system with efficiency and accuracy.
- Collect proper currency or credit card amount for purchase of ticket(s) as well as give back proper number of tickets and correct change.
- Communicate and satisfy patrons in the most positive manner possible.
- Direct patrons to the nearest ticket taker.
- Reconcile all monies received from ticket sales.
- Keep accurate and legible records.
- Maintain confidentiality.
- Other duties as assigned.
Qualifications
- Ability to multitask in a fast-paced environment
- Familiarity with Microsoft Office
- Possesses excellent communication skills
- Experience working with the public and with cash
- Ability to work independently and as a productive member of a team
- Must be able to work a flexible schedule (nights, weekends, and/or holidays are a required)
Strengthened by our Differences. United to Make a Difference.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
EEO
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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