CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.
CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world’s leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you “Dare to Grow” with us?
YOUR ROLE
Our Operation in Hounslow is looking for a customer-centred Air Export Customer Service Administrator who will deliver superior customer service and build strong relationships with customers.
WHAT ARE YOU GOING TO DO?
Reporting into the Customer Service Air Export Manager you will act as the customer-facing front end to all customer service processes. As a part of the role, you will:
- review, accept and process customer bookings as well as assist customers with existing queries
- handle customer complaints and provide solutions
- build and manage relationships with clients and handle customer requests
- assist customers with existing quotation/tariff queries.
- handle inbound and outbound calls
- pass on new business leads and be involved in the implementation of new businesses directly or by supporting colleagues and customers by providing guidance on processes and local knowledge
- generate and distribute customer specific reports in line with agreed requirements & KPI’s
This is an office-based role, Monday to Friday, 08.30 – 17.30.
WHAT ARE WE LOOKING FOR?
We are looking for a committed and dedicated customer-centric individual with a passion and a flair for customer service. Ideally, you will have worked in a similar environment within Export and enjoy the fast pace that comes with working in a logistic setting. You will have a fundamental knowledge of freight forwarding processes. You will need to be an exceptional communicator with the ability to build relationships with people at all levels. You will enjoy working as part of a team but also working alone on your initiative.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.
Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland. IND2
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