Req ID: 277647
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Analyst to join our team in Wallingford, Connecticut (US-CT), United States (US).
This position will be on-site at our client's office in Wallingford, CT. The Desktop Support Technician will be responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software, and networking products as well as operating systems. On-site and/or remote installation, implementation, configuration, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with client on administrative and technical matters. Interprets clients’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, client support representatives or engineers.
Job Responsibilities:
- Diagnoses and troubleshoot Level 2 problems encountered with personal computer hardware, software and peripherals.
- Documents service orders and perform follow up of completed orders for management information reporting and customer satisfaction.
- Coordinates user requests with external vendors per policies and procedures.
- Handles problems that the first-tier of help desk support is unable to resolve.
- Coordinates with technical, professional or service personnel for appropriate services, repairs or follow-up.
- End user support and work on tickets
- Coordination between onsite and offshore for user problems to help resolve issues
- Imaging Laptops and Desktops for new users
- Workstation moves within and across Buildings
- Upgrade Memory, CPU, Hard disks on Physical Servers (Hardware upgrades)
- 3rd Party vendor coordination for Application Support and Printers
- Meeting Rooms and Conference room setups (IT related only)
- Work on small scale projects like laptop, desktop, thin client tech refresh and upgrades.
- Availability and Support during outages and maintenance windows
Basic Qualifications:
- 4+ years of desktop support experience
Preferred Skills:
A+ Certification
- Must have a proven customer service background
- Knowledgeable of Windows 10 Operating System environment
- iphone support experience
- Good verbal and written communication skills
- Physically able to lift and move Enterprise and Client technology hardware in our customer environments
- Excellent interpersonal skills and ability to work collaboratively in a team environment
- Strong troubleshooting skills
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About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
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