We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.
At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Primary Purpose:
The Account Manager is responsible for the growth and development of the lifestyle business in Europe. The successful candidate will nurture & drive business with existing partnerships whilst building client portfolio in-line with growth strategies. The Account Manager will be based in London and report directly to the Sales Manager – Europe. This role will focus on the lifestyle part of the business inclusive of Footwear, Jewelry and RTW for both Coach and Kate Spade.
The successful individual will leverage their proficiency to...
- Play an integral role with development and management of the commercial opportunities within key brick and mortar accounts for Europe. Focusing on driving growth with existing Accounts and facilitating short, mid and long term strategies. Also identifying new business opportunities and driving sales both with pure players in the lifestyle space ( Footwear and Jewelry specialists) and also across the wider fashion landscape.
- Experiential approach to business, with an excellent working knowledge of the landscape and industry trends.
- Analyze YOY growth, producing seasonal trade decks highlight sales performance and seasonal product wins/challenges & opportunities to present internally and externally.
- Develop short term and midterm plans to meet ST/turnover targets. Support Sales Manager in longer term commercial plans and regional strategies that impact accounts.
- Responsible for Tracking and presenting Sales on a weekly & quarterly basis, designing action plans where required and ensuring ATS opportunities are capitalized on.
- Own Seasonal and Yearly OTB planning for accounts & own long range planning for accounts.
- Build a close relationship with accounts via touch points, ensuring an agile approach to the business.
- Support Sales Manager on developing a European growth strategy for the lifestyle collections and putting in place the relevant processes to support execution.
- Aligning with the regional strategy, work with the marketing team on tailored plans for key accounts. Regularly liaise to ensure media plans align with trade activity.
- Ensure a high level of operational execution building a close relationship with Customer Service to ensure seamless execution of the full order lifecycle being responsible for the conversion of the order book and owning communication with the AR on customers’ payments.
- Work with finance partner on to review account profitability.
- Managing 4 markets a year presenting assortment strategies tailored to each account, informed by performance and seasonal regional strategy. Responsible for collecting orders and processing ensuring that they are aligned with OTB expectations and key seasonal product messages.
The accomplished individual will possess...
- Extensive experience managing a key account business business portfolio (3-5 years)
- Previous experience with the lifestyle categories, specifically footwear and jewellery.
- Highly motivated and target driven
- A strong and passionate team player
- Flexibility to travel in Europe
- Willingness to take on responsibilities outside a defined job scope
- Agile approach to the developing the business, with the ability to pivot in line with the business needs
- Highly Analytical with an eye for detail and ability to translate data into actionable points
- Ability to work under pressure, in a fast-paced high performance environment while maintaining a high level of accuracy
- A high level of organizational and time management skills
- Excellent written and verbal communication skills
Our Competencies for All Employees
- Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
- Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
- Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
- Building Effective Teams: Blends people into teams when needed; creates strong morale
and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at http://www.tapestry.com/
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