Location: UK - Hatfield | Job-ID: 207773 | Contract type: Standard | Business Unit: Inside Sales
Life on the team
Our Procurement Managed Service team is hiring, we are looking for you to join us as a Software Renewals Specialist. Whether you are at the start of your career or you are looking to make a change we want to hear from you.
This new team will sit within our Customer & Sales Order Management Team in Hatfield. Our Software Renewals Specialists are responsible for the proactive management of a customer software renewals calendar to ensure renewals are carried out in a timely and efficient way. You will be using both Computacenter and the customers tooling to retrieve contracts and information, carry out demand validation with the customer stakeholders, log and follow up tasks and approvals and raise any issues or escalations whilst updating trackers with progress at every step.
You will need to attend calls with the customer and internal service providers to manage, update and track end to end activities for the renewals and raise any issues that may arise.
The role will suit someone who has a background or ability to managing multiple activities at once, works well within a team, communicates efficiently with the team and customer stakeholders at all levels. Skills within the Microsoft office suite such as Excel are preferred, experience in using Ariba would be useful but not essential.
This is a fantastic opportunity for you to join a new team, giving you the ability to contribute to the processes and success of this team You will also be able to develop your career with us. Computacenter invest heavily in our people, ensuring you are constantly evolving.
What you’ll do
- Be the main point for customers and internal Computacenter departments for customer relevant topics
- Manage customer renewals calendar and processes aligned to software renewals
- Be accountable for the management of customer renewals calendar and works closely with the Reseller team (Spend Optimisation Specialists, Software Specialists, Account Manager and Service Manager)
- Work closely with customer stakeholders to validate demand, any changes to demand and documentation within customer systems and ensuring tracker is maintained
- Coordinate the validation, quote and order process with customer and all relevant service providers
- Propose and apply improvement actions
- Ensure delivery to customer SLAs by updating tracker and monitoring the reporting
- Co-ordinate the resolution of customer/account queries promptly
- Identify and participate in process optimisation projects
What you’ll need
- We are looking for someone who is passionate about delivering first class customer service to our customers. You’ll need to be driven, well organised and able to communicate effectively and persuasively with stakeholders from entry level all the way up to c-suite.
- High customer and administration orientation
- Commercial awareness
- Reliability, conscientiousness, sense of responsibility and initiative
- Positive attitude and willingness to learn
- Have experience working within an administrative role, being able to organise and prioritise workloads
- Be able to build rapport with people quickly at with all levels of a company
About us
With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.
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