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Pay Grade: 12
Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Patient Transportation, Laundry & Linen, Facilities Management, Healthcare Technology Solutions, and Ambulatory EVS. Learn more at www.Crothall.com.
Positions at this location require proof of COVID-19 vaccination, boosters, and/or regular COVID testing. Where permitted by law, applicants who are offered a position for this location may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.
Job Summary
Position Summary: Provides training and compliance support in the area(s) of Patient Experience, Infection Prevention, Safety, and regulatory compliance for Environmental Services and related Compass Group, NA programs. Position will work in conjunction with each entity’s Unit Director to create a thorough training and development plan to ensure full regulatory and contractual compliance.
Essential Duties and Responsibilities:
Patient Experience
• Perform regular PE audits (Positive Impressions or the equivalent); participate in bi-annual hospital audits
• Create regular reporting structure for region, including, but not limited to, current patient experience scores, %ile rankings, comments, scoring trends, and industry trends.
• Actively update region on innovative practices that will add value to current programs
• Joint documented rounding with PE counterpart at each facility.
• Participate, where available, on PFAC committees for region
• Plan, design and execute training programs for hourly and supervision staff. Work collaboratively with Department Director of Training and our Corporate Director of Training. Design group programs at least bi-monthly.
• Participate, where/when needed, in QBR’s for entity
• Work with each site leader to regularly influence metrics and update site GEMBA or Lean programs
Infection Prevention
• Collect IP dashboard data from each acute care entity and compile for monthly reporting.
• Train and support onsite EVS leadership in IP compliance, inclusive of but not limited to: UV utilization, ATP process, HPC observations, perioperative training and compliance, isolation cleaning, and glow germ practices (or the equivalent of)
• Participate in rounding, as applicable, with site IP director or leader as representative of Environmental Services and Linen
Education, Training and Experience: Required
• Bachelor’s Degree or equivalent combination of education and experience.
Preferred Advancements
• Advanced certifications: CHES-P, CPXP, CSCT, OSHA CES, Lean Six Sigma Certification.
Knowledge, Skills, and Abilities:
• 5-7 years in-servicing experience in customer service training
• Hospitality and healthcare experience
• 5-7 years experience in service-oriented operations
• Good coaching and on the job training skills required
• Excellent organizational skills and ability to multi-task essential
• Presentation skills
Working Conditions:
Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk, sit, climb or balance, and talk or hear. The employee must frequently lift and/or move up to 50 pounds.
Apply to Crothall today!
Crothall is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Crothall maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
Associates at Crothall are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Req ID: 1305789
Crothall Healthcare
RANDY ERPELDING
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