Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?
We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?
We are experiencing growth in our key customer base and are looking for a dedicated
Contract Manager
on a permanent contract to be based in the Wartsila office, Fareham, Uk and to be available to attend local customers offices as required.
What you will be doing
As a Contract Manager you will maintain an optimised relationship with Key customers to help secure future business through collaboration and customer satisfaction. The successful applicant will act as the interface between customer and Wartsila to promote and develop collaboration to ensure that agreements are executed in accordance with both Wartsila and customer expectations. The position will report to the UK regional manager delivery management.
As Contract Manager, your work will focus on these responsibilities:
- Act as Contract Manager to fully align all external and internal stakeholders within Wartsila and the customer to ensure the smooth execution of maintenance agreements for the customer’s fleet.
- Full responsibility for assigned contracts in accordance with Wärtsilä guidelines to ensure that the contract management process and general management practices are done safely and efficiently and exceed customer expectations.
- Develop and maintain a way of working and responsibility in collaboration with the customer.
- Proactive customer communication and prevent escalation of issues buy close partnership discussions and quick action to developing situations.
- Lead and coach the Agreement Contract core team.
- Follow up and maintain customer satisfaction and ensure that agreed actions are taken
- Follow up financial, operative and technical performance through reviews and reposting and taking necessary corrective actions.
- Individual and team working to ensure targets are met.
- In addition to the above duties and responsibilities, the post holder must be prepared to undertake additional duties within their capabilities which may result from changing circumstances, but which not of necessity change the general character or level of responsibility of the post.
To be successful in this role, we expect you to have:
- B.Sc. or equivalent within the technical area
- At least five years’ experience in contract management and/or sales, project delivery or field service.
- Proven technical experience in marine operations.
- Internal Combustion engine and auxiliaries experience in marine operations.
- Cost awareness and effectiveness
- Negotiation skills
- Presentation skills
- Ability to work in a high-pressure environment and manage conflicting deadlines.
- Understanding of Hybrid solutions desirable.
Why you and us?
We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.
We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?
We have an amazing team and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.
Contact & next steps
We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout.
Welcome to join us in shaping the decarbonisation of marine and energy!
Last application date: 06/03/2024
At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
This is Wärtsilä
Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.
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