Company Description

There's never been a better time to join United Living Connected; we are a tenacious, fast-paced business with a huge contract pipeline and ambitious growth plans. Part of the United Living Group, our turnover will double in the next 5 years to top £1 billion.

Job Description

Purpose

To manage all site events and resources, working towards the delivery of a project on a site-by-site basis. To manage the coordination of resources including the supply chain, staff, directly employed operatives etc., adopting a customer-focused approach to the client and their representatives.

Specific Duties

• Build strong Client relationships and participate in Client meetings, representing the ULC brand
• Manage the programme to ensure that site elements are being performed within KPIs
• Manage the workload of the team of co-ordinators and ensure this workload is monitored regularly
• Liaise with staff and operatives effectively and with respect
• Approve raised Purchase Orders (POs) ensuring all relevant background work has been done by Project Co-ordinator to ensure best value v service provided has been achieved
• Sign off and oversee the issue of method statements, risk assessments, Health & Safety Packs and Quality Plans
• Update internal trackers and schedules
• Input site data into internal and client systems where required
• Analyse reporting data to understand if discrepancies are occurring and elements are not hitting KPI dates.
• Recommend rectification measures to bring the programme back within required KPI timeframes if necessary
• Work closely with the Commercial team to ensure they are aware of any financial impact
• Ensure that these rectification measures are implemented and monitored for effectiveness
• Report on, manage and instigate continuous improvement by the effective use of KPIs
• Find efficiencies and improvements in internal and external processes.
• Ensure the procedures and requirements as detailed within the Company Procedures and Quality Manual are implemented at all times
• Any other duties as assigned

Health and Safety Responsibilities

• Set a good example to others by working safely
• Take reasonable care of yourself and any other person who may be affected by your actions and omissions
• Adopt a positive attitude, cooperate and assist the company in all aspects of Health, Safety and the Environment
• Understand and help to implement all relevant health and safety policies and arrangements based upon the policies.

Personal Skills

• Able to work on own initiative and as part of a team
• Organised
• Time management / able to work to deadlines
• Pays attention to detail
• Sound understanding of contracts and SLAs
• Negotiation skills
• People-management skills
• Problem-Solving skills
• Self-motivated and proactive
• Able to develop and maintain customer and internal relationships
• Able to drive results through planning the delivery of the project within the project timescales, making decisions and providing solutions

Qualifications

Technical Skills

• Good level of IT skills including excel, and other Microsoft packages
• Experience of working in the Telecommunications or similar industry
• Adept at manipulating client tools/reports on a regular basis
• Omnix, Evenflow, ADC Build, Remedy, Arqiva, WIG, SharePoint, Business Central skills are advantageous
• IT Qualifications
• Health and Safety Qualifications

Additional Information

Benefits:

• Bike to work scheme
• Company pension
• Life insurance
• Private medical insurance
• Wellness programmes

Additional Information:

• Must be highly computer literate including Microsoft Office and confident in managing and working with large data sets
• This job is a full-time permanent role, 8am-5pm Monday to Friday from our Widnes Office
• Opportunity to spend time in and working closely with other departments will be provided to ensure the successful applicant gains a wide depth and breadth of experience and understanding of the company and industry

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