Job Summary

Assist Director of Sales Sales Managers and Catering Manager in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications through the sales team as well as light selling duties to small groups and functions. The incumbent may also perform light selling duties to small groups and functions as directed by the Director of Sales.

Responsibilities

QUALIFICATIONS:

• High School diploma or equivalent is required with College course work in related field preferred. Experience in a hotel or a related field is also preferred. 
• Ability to type 55 wpm
• Proficient with Microsoft operating Systems OnQ and Sales Pro Enterprise
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.

JOB RESPONSIBILITIES:

• Approached all encounters with guests and associates in an attentive, friendly, courteous, and service-oriented manner.
• Maintains regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling, which will vary according to the needs of the hotel.
• Maintains high standards of personal appearance and grooming, which include compliance with the Aimbridge Hospitality dress code and wearing a name tag when working (per brand standards).
• Complies at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Maintains Sales files in an organized fashion and as per specified standards.
• Maintains Accounts Coverage Program as applicable.
• Demonstrates awareness of established goals for each department and the role played in Sales process to achieve and/or exceed these goals.
• Answers phones and emails; qualifies incoming inquiries and ensures all inquiries are dealt with accurately, timely, and in a professional manner.
• Prepares sales contracts, BEO’s correspondence, reports, forms, etc., as needed by the sales team.
• Assists managers on creative projects including proposals, direct mail pieces, invitations, special events, etc.
• Maintains timely and effective paper flow and communication within the department and to other departments.
• Assists guests and clients with small changes, requests, etc. and completes needed paperwork for manager.
• Conducts site inspections for the department as needed.
• Enters group room reservations and manages changes for group customers as requested.
• Monitors/orders office supplies and sales collateral to ensure we are properly socked at all times with full packets, collateral, supplies, and promotional items.
• Other items as they relate to the Sales & Marketing effort of the hotel as well as any other items as needed by the entire management staff.
• Run and distribute the Daily Change Log
• Create signage as directed by sales leaders:
  • Door signs
  • Directional signs
  • Parking stickers
  • Reader board signage
  • Food & Beverage signage
• Send event checks and folios to managers daily
• Create amenity forms
• Attend meetings as required by management
• Familiar with all Aimbridge Hospitality sales policies and house rules.
• Any other duties assigned by DOS specific to respective property.

Property Details

Featuring a fitness center and bar, as well as a restaurant, The Citizen Hotel, Autograph Collection is located in Sacramento. This 4-star hotel offers a 24-hour front desk and room service. California State Railroad Museum is an 18-minute walk from the hotel and Crocker Art Museum is 1.2 miles away.

At the hotel all rooms come with a desk, a TV and a private bathroom.

Continental and à la carte breakfast options are available every morning at The Citizen Hotel, Autograph Collection.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Compensation Min

Compensation Mid

Compensation Max

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