Job Description
The Applications Engineering Specialist - Service is responsible for proposing solutions, costing, and developing service proposals for automation customers in the Life Sciences industry. The role requires a highly motivated, customer-oriented individual with strong problem-solving capabilities, co-ordination skills, and general business aptitude.
Responsibilities include:
· Analyze and verify customers’ requirements and needs
· Propose and develop solutions to support and optimize performance of automated systems after installation at the customer facility
· Co-ordinate a proposal development team comprising ATS subject matter experts
· Facilitate meetings to converge on solutions and work plans
· Collaborate with other ATS divisions worldwide to leverage regional resources
· Communicate concepts and proposed solutions through diagrams, flowcharts, presentations, and technical writing
· Develop cost and price models for proposed solutions
· Create initial work plan and project schedule
· Draft proposals with keen attention to detail
· Conform to proposal delivery expectations and promote continuous improvement ideas for on time delivery for proposals
· Present solutions, costing, and pricing to management for approvals
· Present to customer in partnership with the customer’s account manager
· Follow opportunities through the sales process and keep records of customer interactions using a Customer Relationship Management system (SalesForce)
· Provide support to sales team on calls and meetings with customers, including potential travel to customer sites for discovery and presentation of proposals
· Provide guidance as necessary to the project team after work awarded
· Identify additional service opportunities and proactively identify to customer
Additional Information
Education
A post-secondary diploma or degree in mechanical/systems/electrical engineering or equivalent.
Skills
Strong verbal/written communication skills in English. Secondary language skill in Spanish or German are a plus. Knowledge of computer programs such as Salesforce, Excel, Word, PowerPoint, SharePoint, Outlook, and Windows.
Experience
2 to 5 years experience in an applications engineering role, or in related roles such as Systems Design, Systems Engineering, Mechanical Design, Technical Inside Sales, Technical quoting or Proposal Writing. The preferred candidate must have the required post-secondary education coupled with technical aptitude. A working knowledge and/or familiarity with automation, robotics, machine controls, and manufacturing processes is beneficial.
Join the Winning Team at ATS Automation, a great place to automate your future! Take your place among the best in the business, and grow your career with the Life Sciences division at ATS Automation. Join an environment where a passion for innovation is combined with an uncompromised commitment to quality.
We attract some of the most talented and motivated individuals from a range of fields, with our global offering and growth opportunities as we expand on a global scale.
Why Join ATS?
- Be a part of a global organization that is a leader in its industry
- Subsidized breakfast and lunch daily; free gourmet beverages - coffee, tea and hot chocolate. Plus, Treat Day is every other week!
- Monthly “In-Chair Massage” clinic on-site with a Registered Massage Therapist
- Ability to participate in a variety of charitable events
- Social Club that offers BBQs and other social events throughout the year
- Work with other bright, talented people and discover opportunities for professional growth
- And much more!
ATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary.
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