Job Title: Warranty and After Sales Engineer
Location: Rosyth, Dunfermline + Hybrid Working Arrangement
Compensation: Competitive+ Benefits
Role Type: Full time / Permanent
Role ID: SF55810
At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Warranty and After Sales Engineer at our LGE Rosyth site.
Through expert engineering, procurement, project management and aftermarket support – combined with world-leading technologies – Babcock’ s LGE business future-proofs our customers’ assets, allowing improved performance while reducing operational costs and meeting ever-tightening environmental and emission regulations.
The role
As a Warranty and After Sales Engineer, you’ll have a role that’s out of the ordinary. Working closely with the Engineering and Projects Departments, you'll be responsible for providing warranty and aftersales support to our client’s vessels.
Working from our office in Rosyth you'll provide internal department support, as well as remote support to our clients. There will also be a requirement for occasional overseas visits to client sites, suppliers and other locationsas required to support the business needs, including technical discussions on proposals and solutions.
Day-to-day your key accountabilities will be to:
- Monitor incoming enquiries through the Warranty and After Sales inboxes.
- Investigate mechanical and process issues and provide trouble shooting advice to internal/external clients.
- Assist with correspondence internally and externally with clients (Yards, Owners, Ship Management companies and Ship Staff).
- Maintain Project specific warranty spread sheets, Central Warranty Database, and correspondence folders from claim received to closure.
- As necessary identify and specify any replacement materials needed to resolve and rectify warranty and aftersales requirements
- Liaise with the Procurement Department and navigate and operate the “Warranty” and After Sales Central database throughout all the different stages of the
This role is full time 37-hours per week, and will be based at our Rosyth site with a hybrid working arrangement of two days per week in the office, and three days working from home.
Essential experience of the Warranty and After Sales Engineer
- Engineering background essential, preferably marine.
- Systematic, logical and methodical approach.
- Clear and confident communicator.
- Being organised, capable of handling multiple tasks simultaneously.
- Great attention to detail.
Qualifications for the Warranty and After Sales Engineer
- Minimum of HNC in engineering discipline.
- Practical experience in marine environment would be preferred.
The successful candidate must be able to achieve BPSS security clearance as a minimum for this role.
Our Benefits
- Generous holiday allowance
- Contributory Pension scheme, with life assurance
- Employee share scheme
- Employee shopping savings portal
- Payment of Professional Fees
- Reservists in the armed forces receive 10-days special paid leave
- Holiday Trading is a benefit that allows most employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
- ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
Babcock International
For over a century Babcock International have helped to defend nations, protect communities, and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.
If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.
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