ACCOUNT MANAGER - FRAGRANCE
JOHN LEWIS, KINGSTON
FULL TIME (37.5 HOURS A WEEK) OR 3 DAYS PER WEEK (22.5 HOURS A WEEK INCLUDING WEEKEND WORK)
Coty is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skin care and body care. COTY is the global leader in fragrance and number three in color cosmetics. COTY’s products are sold in over 150 countries around the world. COTY and its brands are committed to range of social causes as well as seeking to minimize its impact on the environment. For additional information about Coty Inc., please visit www.coty.com.
ROLE SUMMARY
The main objective of Account Manager is to deliver overall sales objective in their account by meeting Coty’s customer service and sales standards. As well as ensuring in-store excellence of execution.
BENEFITS ON OFFER
- Day off on your birthday
- Access to My Coty Shop with fantastic discounts
- Generous family and wellbeing support policies
- Private medical scheme
- Income protection
- Personal leave policies
- Maternity leave from 12 weeks-6 months
KEY ATTRIBUTES AND BEHAVIOURS
- Provides quality Actionable Insight to area manager
- Is a master of knowledge on account
- Establish and maintain strong, effective relationships with key stakeholders
- Lives beauty – Deep understanding for the industry and luxury brands
- Executional excellence – Uncompromising focus on standards, attention to detail and protecting brand equity
- Ownership – Accountability as if your name was on the door
- Relentless and tenacious - always striving for the extra sale.
- Share and re-apply – Willing to learn from others and share success
- Collaborates easily with others and adapts to different working styles
- Able to effectively listen, influence and persuade
- Maximizes time productively
- Adapts to changing priorities as needed is flexible and accountable
- Empowered to use initiative
- Is resilient and adapts to new challenges
- Actively takes charge of self-development and performance growth
- For beauty brands – A proven experience in beauty with a high level of make-up artistry
KEY ACCOUNTABILITIES
Sales and Customer Service
- Achieve monthly sales targets
- Maintain company benchmarks on ASP, Sales Mix and Split
- Distribution of targets daily, weekly, monthly
- Deliver Coty’s customer service ceremony with every customer
- Build relationships with customers to influence and sell
- Consistently upsell
Excellence of Execution
- Lead by example be a brand ambassador, protecting the equity for Coty brands
- Keep updated on We Live Beauty and mandatory Coty Academy
- Be fully aware of all company and retailer initiatives relevant to your account
- Follow all company merchandising guidelines on both permanent and promotional space
- Accurately complete month end and payroll within set guidelines and time limits, including any required feedback
- Commercial awareness – Coty business performance, competitor activity and market share
- Plan and execute customer eventing ensuring brand equity
- Adhere to Company uniform and grooming guidelines
- Work within the retailer Code of Conduct guidelines and KPIs at all times
- Escalate any issues to Area Manager
Team working
- Strong working relationships with the Coty instore team
- Manage and welcome agency staff as part of the team
- Develop effective working relationship with mobile consultants
- Grow networks with the wider Coty team within your area
- Maintain excellent communication with the Area Manager
- Develop and maintain relationships with retailer staff and management
- Be available for ad-hoc mentoring new managers to the business
Technical Processes
- Use of ipad for email, reporting and VM guidelines
- Control of ipad and Coty passwords
- Use of MCT – Holidays, sickness, payslips.
42 jobs found