Salary & Benefits: Salary range from £25,715 - £31,733 per annum dependent on experience, annual performance related bonus, attractive pension scheme (Up to 10% company contribution), life assurance cover of 4 times pensionable salary and 25 days annual leave plus bank holidays and a wellness day. We also offer a fantastic flexible benefits package, where you can choose from benefits such as health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Colleagues also have access to a retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and many more!
Location: Bradford, with travel required to different sites.
Work type: Permanent, full time working 37 hours per week, Monday – Friday between a working window of 8:00am-6:00pm
We have an exciting opportunity for a Workplace Experience Facilitator to join the Land & Property team at Yorkshire Water.
What we do:
Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.
We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.
New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.
Where you fit in -
We are now looking for a Workplace Experience Facilitator to join the Land & Property team. You will deliver an efficient Workplace Experience Service function, this includes managing Reception, Helpdesk and Mail room services. You will be the first point of contact for all building users, visitors and contractors for both physical attendance and dealing with service system requests and email queries.
You will –
• Act as the prime facilitator for all reported issues/concerns and queries between all parties. (Visitors, building users, Contractors & Building Control Team).
• Coordinate internal and external resources as necessary.
• Manage all site booking in/out protocols, including induction processes for visitors/contractors attending site.
• Answer incoming phone calls in a timely and professional manner; determine the purpose of the call; take ownership of queries and provide correct information.
• Ensure all incidents/requests reported are logged and raised on our service user system- SAM and dealt with in a professional and efficient manner, providing feedback and updates as required.
• Responsible for mail management controls – Receipt, distribution, and processing, including franking and bagging external mail collections and processing courier requests.
What skills & qualifications you will need:
• Previous experience of working in a customer facing environment, passionate about delivering an excellent service to customers.
• Great attention to detail and accuracy.
• Able to follow documented policy and procedures.
• Able to prioritise tasks and have good time and workload management skills.
• Able to maintain confidentiality in all aspects of the role.
• Able to demonstrate a practical common-sense approach to problem solving.
• Able to work as part of a team and demonstrate team building skills.
• Has flexible approach, able to cover a number of different roles within the wider Administration team, this includes holiday cover.
You will require a driving licence for the role, as travel is required between different operational sites.
If you’re an experienced customer service professional and want to help us deliver exceptional service for our customers whilst protecting the environment, then apply today to find out what a career with Yorkshire Water can offer for you.
Please upload an up-to-date copy of your CV along with a cover statement outlining your relevant experience for the role.
Recruitment Process:
Closing Date: 24th April, 2024
Interviews: w/c 29th April, 2024
We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.
If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.
Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
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