Title: Automotive Technical Advisor
Location: Cincinnati, OH, US
Job Type: Full-time with Benefits
Who We Are
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
The Automotive Technical Advisor key tasks are:
- Responsible to work technical escalations
- Provide phone and in-dealership technical assistance
- Represent The OEM as a subject matter expert
- Provide support for engineering team
- Recall and Required Service Updates (RSU) follow-up and reduction
- Function as a quality feedback liaison
- Provide dealership consultation on the following:
- Repair order documentation
- Repair service agreements
- Facilities inspections
- Improve customer experience and fixed first visit
- Analyze and make suggestions relating to repair shop process improvements and offering a proactive business planning with a focus on the customer
What We Have to Offer:
- Hybrid work environment
- Full-time position with benefits effective the first of the month following 30 days of employment.
- Benefits include Health, Rx, Dental, and Vision Insurance, 401k Savings Plan, Health Savings Account, Disability Insurance plans, paid time off and employee discounts.
Qualifications Required:
- 3- 5 years automotive experience required, ASE certification is preferred.
- Ability to travel to dealerships within a designated area.
- Ability to communicate technical information to all levels within both the client and the dealerships.
- Ability to analyze data and create custom reports.
- Ability to effectively use MS Word, Excel, and PPT.
- Ability to work independently and manage a progressive workload in a fast-paced environment.
- Highly motivated, adaptive, and autonomous with the ability to deliver results.
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXI, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $70k to $110k based on current experience.
Apply Now!!!
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