We are the world’s leading independent international property consultancy, headquartered in the UK, offering agency and professional advice across Commercial, Residential and Rural sectors. Established in 1896, Knight Frank now comprises a global network of over 20,000 people in 487 Offices across 53 Territories.
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ABOUT THE ROLE:
Senior Surveyor
Based in our Global HQ at Baker Street, the Property Asset Management department is looking to recruit a Senior Surveyor to manage a single client portfolio.
We are specialists in managing prestigious Central London assets for a variety of clients, many of which are overseas and rely on our experience and professionalism. Our team lead the way on advising on current developments in commercial management delivering key strategies around Property and facilities management, customer experience, ESG and financial integrity.
The success of the role will depend on delivering core basic property management services well and build on client relationships to outperform expectations and grow the mandate where possible.
RESPONSIBILTIES:
Client Care
- To build and maintain goodwill, confidentiality and trust with prospective and existing clients at all times in order to foster the professional image of the Partnership
Professional Standards
- Provide high quality day to day property management of a mixed use portfolio with retail and offices.
- Liaising with the client accounting team on production of annual service charge budgets, approving reconciliations, rent raising reports etc.
- Liaising with Facilities Managers in respect of service charge budgeting and reporting and undertaking regular service charge expenditure monitoring and reporting
- Instructing and liaising with Facilities Managers, Building Managers and building consultants in respect of repairs and planned maintenance programmes
- Carrying out regular property inspection
- To be responsible for all management functions, including rent collections, service charge management and all aspects of management and landlord tenant relationship
- Have good experience of client reporting and managing deadlines, including internal and client expectations.
- To have a good understanding of landlord and tenant matters and identify asset management opportunities for the asset management team
- To communicate fully to ensure that business is managed in an efficient and professional manner
- To understand the business and have a developing sound business knowledge together with a keen awareness of the competition
- To perform other tasks delegated by the Partner in charge as required
Team
- To liaise with other departments when required and work cohesively within the property asset management team on an ongoing basis
EXPERIENCE REQUIRED
- MRICS qualified
- At least 2 year post qualified experience with a Commercial Property Management Team
Career Experience Required
- Property management experience of working across a variety of asset classes in Central London (ideal but not essential)
- Landlord and Tenant experience would be beneficial.
Particular Aptitudes/Skills Required
- To work as part of a committed team and PAM department as a whole
- The experience, ability and enthusiasm to help deliver first class property management services
- The ability to provide solutions and options when confronted with new situations
- The ability to motivate and direct colleagues, when appropriate
- The creativity to produce clear, concise and accurate reports and other written communications
- The commitment and determination to act effectively and professionally on behalf of the client
- The capacity to respond effectively and professionally towards other parties with whom business is being carried out
- Skills of negotiation and professionalism
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Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
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