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Aftersales Service Advisor at BMW Group
London, United Kingdom
Job Descrption
• You need a full UK driving licence, motor industry experience preferred, ability to work independently and in a team, and strong attention to detail to meet deadlines.
• You will greet customers, schedule services, track vehicle progress, provide updates, upsell services, maintain product knowledge, and ensure organized administration and good housekeeping.
Group1 Kentish Town is looking for an Aftersales Service Advisor.
Your role
As a Service Advisor at Group 1 Automotive, you will be welcomed into a friendly team and have the opportunity to work with an exciting brand and enrolled on our aftersales academy.
What you will be doing?
• Meeting and greeting customers in a friendly and courteous manner throughout the day.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
• Providing exceptional customer service, including establishing... customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
• Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
• Adopting a sales approach regarding upsell.
• Maintaining good housekeeping standards and orderly administration of your work.
Your profile
If you think you’ve got what it takes and meet the criteria below, then please apply!
• Full UK Driving Licence
• Motor Industry experience is preferable
• Happy to work independently and as part of a team
• Ability to work to timescales effectively, with a keen eye for detail
Rewards
There are many great reasons to join the Group 1 Automotive team, including the following industry-leading benefits package:
• Competitive salary with uncapped earnings potential up to £35,000 OTE
• Enrolled on our aftersales academy
• Accelerated training pathways and manufacturer training
• State of the art facilities with modern automotive technology
• Part time and term time flexible working available
• Family friendly benefits such as enhanced Paternity & Maternity leave
• Long Service holiday rewards that increase with your length of service
• Paid day off for your birthday
Requirements:
• Full UK Driving Licence
• Motor Industry experience is preferable
• Happy to work independently and as part of a team
• Ability to work to timescales effectively, with a keen eye for detail
Responsibilities:
• Meeting and greeting customers in a friendly and courteous manner throughout the day.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
• Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
• Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
• Adopting a sales approach regarding upsell.
• Maintaining good housekeeping standards and orderly administration of your work
Complete form below to directly Send your CV / Linkedin Profile to Aftersales Service Advisor at BMW Group.
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