Enablement Team Supervisor - People Consulting – Belfast
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all
Our Belfast office is a successful and growing one thanks to a large and varied client base ranging from multinational listed businesses to start ups, owner managed to private equity / entrepreneurial venture backed, covering various sectors. It is also the delivery hub for many of the managed services we deliver for UK and global clients meaning we can offer you the opportunity to gain experience of service delivery for a wide variety of clients and enhance your skills working with national and international businesses.
The opportunity
Our People Advisory Services managed services team are looking for an Enablement Team Supervisor to join our Belfast office. The Enablement Team Supervisor is responsible for the successful running and day to day operation of our service delivery operations hub supporting the delivery of managed services for our clients. They are responsible for ensuring that we meet our reporting, service level agreement and KPI requirements under our contracts and will line manage a team of analysts comprising the service delivery team. They report to the Enablement Manager.
Your key responsibilities
- Manages a team of SME and Facilitation delivery enablement analysts to make sure that contractual obligations are met and that service levels meet or exceed required quality levels
- Overseeing key service delivery activities such as invoicing, SLA and KPI tracking and management and risk management
- Support the Service Delivery leadership team with business and contract management activities
- Manage relationships with client stakeholders providing service status updates and contributing to strategic planning
- Support the MI and Reporting team with the collation and validation of key MI and the development of insights for internal and external stakeholders
- Track and report against contractual SLAs and KPIs to inform reporting and continuous improvement activities to internal and external stakeholders
- Support delivery colleagues on with payroll activity and oversee reconciliation of data supporting financial forecasting
- Contribute to continuous improvement and drive new process implementation within our service delivery approach
- Identify training needs through support mechanisms and support leadership in facilitating training content creation and delivery to colleagues
Skills and attributes for success
We are looking for an Enablement Team Supervisor who has significant service delivery experience in a fast-paced environment such as a shared service centre, call centre, operational delivery centre or similar. For this role, team management experience and good financial acumen are also a key requirement.
To qualify for the role, you must have
- Commercial acumen and previous experience of leading teams in an operational delivery environment
- Strong organisational and project management skills
- Strong management skills and the ability to facilitate and encourage collaboration amongst team members and motivate teams to maximise performance
- Strong stakeholder management skills
- A commitment to delivering exceptional client service
Ideally, you’ll also have
- Experience of delivering HR related services such as learning, education or workforce analytics
- Ability to identify, mitigate and manage areas of risk, carry out an effective review and consult appropriately within the firm
- Ability to solve problems creatively and pragmatically
- Experience of design thinking and improving user experience
- Experience working with and understanding data administration and analysis
What we offer
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It’s yours to build.
Apply now.
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