We are growing fast and looking for those who share our values, believe in the importance of the people agenda, and have experience in organisation and workforce transformation and transactions, change experience and learning, culture and leadership, digital HR, rewards, and people mobility, to join us in PAS.
Ernst & Young's International Social Security (ISS) Practice is the number one global provider of social security services. The current dedicated ISS team based in London includes ex-social security administration staff, qualified accountants, and tax advisors with backgrounds in expatriate tax, immigration, and assignment management. The Group manages a global range of Social Security advisory and compliance work relating to individuals moving to and from the UK and between any other two country combinations throughout the world
Key Responsibilities:
- To coordinate and manage International Social Security service delivery to several multinational clients:
- The Manager will have day-to-day responsibility in ensuring delivery of "Core" Global ISS compliance services as part of a Global account service team on each client.
- Responsibilities will centre on being the main point of contact for our Global clients and building relationships with clients. The manager will have direct contact with the corporate client as well as the assignees and their families.
- To manage the EY team delivering compliance services (the ISS team in London, the ISS back-office team based in the GDS and our EY Global network).
- To proactively manage the financial metrics on their accounts.
- Identify planning for assignments all around the globe to ensure cost-effective reduction/management of employer social security liabilities.
- Identify sales opportunities (for ISS and other PAS sub-service lines).
- Provide ISS technical advice about social security compliance obligations and opportunities on a global basis.
- Provide social security/Benefits/Healthcare advice to clients.
- Liaise with Government departments in both the UK and internationally.
- Draft correspondence to clients and take on ad hoc projects.
- Support junior members of the team to help develop both technical and non-technical skills as part of client service delivery.
Skills and attributes for success
You will have extremely strong coordination skills, be meticulous in detail, self-motivated with strong influencing and problem-solving skills with the ability to multi-task. The ability to work in small teams as well as actively able to contribute to the overall larger Group is essential. Your ability to deliver accurately to tight deadlines whilst managing stakeholder relationships will be a result of your excellent organizational and project management skills. A strong case management skill set is beneficial.
This busy, client service-focused group have high levels of contact with corporate clients, assignees and Ernst & Young contacts at all levels and therefore requires the post holder to be well presented, customer service/team-oriented with exceptional communication skills - written, spoken, and listening.
Experience/Qualifications
Experience in a client-facing role within International Social Security/ NIC / Assignment Management / Expatriate Tax would be beneficial.
What we look for
We are looking for people who can demonstrate effective change and technical expertise in shaping and delivering high-impact communications and engagement activities. We look for creativity, resilience, and people with the skills to build strong internal and external networks. We want people who are motivated and passionate to work on different client projects across a range of sectors, who display curiosity and enthusiasm when faced with clients’ unique challenges in the world of International Social Security.
What working at EY offers
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes assistance for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings, and a wide range of discounts, offers and promotions. As a purpose-driven organisation, we are also proud to offer multiple opportunities to volunteer with our global corporate responsibility programme – EY Ripples.
Plus, we offer:
- Coaching and feedback from some of the most engaging colleagues around
- Access to a range of client projects
- Opportunities to develop new skills and progress your career
- Flexibility within a truly diverse and inclusive organisation
About EY
EY is a global professional services organisation providing consulting, assurance, tax, and transaction services. We are dedicated to doing our part in building a better working world for our people, our clients, and our communities. And we are united by our shared values and a dedication to delivering exceptional client service
We make sure our people succeed. The networks you build and the experiences you have with us will help define and accelerate the rest of your career. Last year in the UK, nearly 2,000 of our people were promoted or progressed within their grade, and we are significantly increasing the number of partners in the UK. So, when you build something better at EY, we make sure you’re rewarded.
Our People Advisory Services practice has over 10,000 practitioners operating within a globally integrated team, bringing their skills, insights, and experience to support our clients.
Driven by our focused insight and innovation, PAS is best positioned to advise and influence our client’s activities at the senior leadership level to respond to the scale and complexity of how and where our clients work globally, making us the trusted advisor of choice to our clients and creating more opportunities for our people. As a result, we’re continually seeking new markets, new perspectives, and better ways to deliver value.
EY is dedicated to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.
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