About EY
EY is a global professional services organisation providing consulting, assurance, tax and transaction services. We are dedicated to doing our part in building a better working world for our people, our clients, and our communities. And we are united by our shared values and a dedication to delivering exceptional client service.
The Opportunity:
Ernst & Young's International Social Security (ISS) Practice is the number one global provider of social security services. The current dedicated ISS team based in London includes ex-social security administration staff, qualified accountants, and tax advisors with backgrounds in expatriate tax, immigration, and assignment management. The Group manages a global range of Social Security advisory and compliance work relating to individuals moving to and from the UK and between any other two country combinations throughout the world.
Key responsibilities:
- To manage the coordination of International Social Security service delivery to several multinational clients. The post will entail responsibility for overseeing aspects of the established ISS advisory practice EY offers its clients, including:
- Accurate and timely maintenance of tracking databases and dealing with day-to-day queries from internal and external customers relating to the process.
- Ensuring delivery of "Core" Global ISS compliance services and being the main point of contact for clients.
- Responsibilities will include responding to (internal and external) emails within the agreed timeframe and reviewing emails.
- Be expected to develop a broad technical knowledge of International Social Security matters to enable them to facilitate the compliance process, identify problems, source solutions and, ultimately, be practical and client focused.
- Become technically competent in ISS regulations (UK, EU, and Totalisations) and awareness of ISS domestic regulations of other countries globally.
- Managing Out of Scope request databases.
- Reviewing/drafting complex certificate of coverage (CoC) applications.
- Reviewing and delivering management reports on their accounts.
- Draft and review ISS technical advice about social security compliance obligations and opportunities on a global basis.
- Provide social security/Benefits/Healthcare advice to clients and/or assignees, which may be by telephone and email.
- Liaise with Government departments in both the UK and internationally.
- Draft and review correspondence to clients and take on ad hoc projects.
- Support more junior members of the team to help develop both technical and non-technical skills as part of client service delivery.
Skills and attributes for success:
Experience in a client facing role within Expatriate Tax / NIC / Assignment Management would be beneficial. You will have extremely strong coordination skills, be meticulous in detail, self-motivated with strong influencing and problem-solving skills with the ability to multi-task. Ability to work in small teams as well as actively able to contribute to the overall larger Group is essential. Your ability to deliver accurately to tight deadlines whilst managing stakeholder relationships will be a result of your excellent organizational and project management skills. A strong case management skill set is beneficial.
Experience/Qualifications:
- Client focused
- Well presented
- IT Literate (prior use of Microsoft Excel, Microsoft Word is essential)
- Organisational and project management skills
- Ability to multi-task
- Ability to work in a team
- Ability to adapt to new processes and learn new skills
- Self-motivated
- Problem solving skills
Experience of Expatriate Tax / NIC / Payroll, in a client service environment would be beneficial although this is not essential.
What we look for:
We are looking for people who can demonstrate effective change and technical expertise in shaping and delivering high-impact communications and engagement activities. We look for creativity, resilience, and people with the skills to build strong internal and external networks. We want people who are motivated and passionate to work on different client projects across a range of sectors, and who display curiosity and enthusiasm when faced with clients’ unique challenges in the world of International Social Security.
What working at EY offers:
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes assistance for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings, and a wide range of discounts, offers and promotions. As a purpose-driven organisation, we are also proud to offer multiple opportunities to volunteer with our global corporate responsibility programme – EY Ripples.
Plus, we offer:
- Coaching and feedback from some of the most engaging colleagues around
- Access to a range of client projects
- Opportunities to develop new skills and progress your career
- Flexibility within a truly diverse and inclusive organisation
by our shared values and a dedication to delivering exceptional client service
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