The Tock engineering team is looking for a site reliability engineer to help us support the next generation of restaurant bookings based on the system we've deployed everywhere from local dive bars to Alinea, The French Laundry, and Eleven Madison Park. As a Site Reliability Engineer, you will work with the rest of our Engineering team to ensure our products and infrastructure are reliable, fast, efficient, and secure with an eye to reducing toil.
This is an opportunity for you to work with world-class engineers and SREs on challenging problems while having a big impact on the hospitality industry. As a member of a growing team, you'll help define the next stage of our growth.
Tock Engineering takes a hybrid approach to work. Qualified engineers can choose to work from our offices, from home, or a combination of the two.
You will report directly to the Senior Director of Engineering at Tock.
You'll Get To…
- Work in our complex production environment and seek out ways to simplify systems and reduce toil.
- Accelerate our adoption of Config as Code and Infrastructure as Code.
- Troubleshoot production incidents and debug across distributed systems and at multiple layers (including network, system, and application).
- Define and measure Service Level Indicators (SLIs) and Service Level Objectives (SLOs) to help teams make informed decisions about balancing reliability against engineering velocity.
- Shape the evolution of a large system.
Who We're Looking For
- At least 5 years of experience in an SRE or DevOps role
- Experience supporting HA products / infrastructure on public clouds using Kubernetes (AWS / GCP). We use GCP.
- Familiarity with using Config as Code and Infrastructure as Code to manage configuration and cloud infrastructure. We use Terraform, Ansible, and Helm.
- You understand all parts of a modern web-based application stack including frontend, backend, database, and networking.
- Fluency with one or more general purpose programming languages which could include: Java, Go, Bash, Python, Ruby, JavaScript, or TypeScript.
- Familiarity with security best practices.
Benefits & Perks
- A choice between medical plans with an option for 100% covered premiums
- Flexible paid time off
- 401k with employer match
- Paid parental leave
- Fertility and adoption benefits
- Education reimbursement
- Pretax commuter benefits
- Employee Assistance Program
- Charitable donation match
- 6 Global Employee Resource Groups (ERGs)
Cash Compensation Range: $XX,000 - $XX,000 USD
The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.
In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Tock employees are eligible to receive equity in the company as part of their total compensation.
Tock's Growth
- Awarded Fast Company's "Most Innovative Companies" for 2021
- Awarded Built In's "Best Places to Work" in 2020, 2021, 2022, 2023, and 2024
- Awarded America's Hottest Brands of 2020 by AdAge
- Won Chicago Tribune's "Game Changer" Award for industry innovation
- Reached a global customer base of 30 countries operating in 200+ cities
- Processed over $1 billion in prepaid reservations
- Named one of 2019's 50 Startups to Watch
- Featured in: New York Times, Bloomberg, GQ, Vice, Wired, Food & Wine, Eater, Skift Table, Chicago Tribune, Crain's Chicago Business, New York Post, and more
About Tock
Tock is the all-in-one system for reservations, takeout, delivery, and events. We are changing the way restaurants, wineries, and culinary event organizers run their business and how guests explore, discover, and book at these places all around the globe.
About Squarespace
Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.
Our Commitment
Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Tock, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
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