• Engage with regional stakeholder teams to assess gaps in their internal crisis response playbooks and processes.
• Plan, develop, and conduct annual training as directed by the Regional Crisis Manager.
• Identify opportunities for education and awareness of crisis management methodology across the region.
• Update CMT rosters on a quarterly basis.
• Support IMT and CMT activations as directed by the Regional Crisis Manager.
• Support and/or lead program projects, including working with third-party vendors, developing project charters, identifying and meeting project milestones, develop and track project metrics and key performance indicators (KPI).

Requirements

Basic qualifications

• Bachelor's Degree in business or related field
• 5+ years' experience implementing and/or managing crisis management, risk management, or corporate security programs
• Ability to travel across assigned region

Preferred qualifications

• Bachelor's degree in relevant field, or equivalent professional experience.
• 5+ years' experience implementing and managing incident response, crisis management and business continuity programs.
• Ability to dive deep into data, existing processes, people, and technology challenges in order to identify risks and opportunities
• Demonstrated ability to meet deadlines while managing multiple complex projects.
• Experience in managing the response to significant disruptive events.
• Strong interpersonal skills, including the written and oral communication skills necessary to build relationships and positively influence decision-making.
• Works iteratively, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework
• Understanding of Business Continuity, Disaster Recovery and Resilience Planning.
• Strong understanding of crisis management and incident response.
• Knowledge of industry standards for crisis management and business continuity and operational risk management (ISO 22301, BS11200, ISO31000).
• Familiarity with Lean/Six Sigma principles.
• Strong critical thinking skills that enable problem solving and understanding complex, dynamic issues.
• Track record of having earned the trust of leadership by challenging norms, upgrading team performance, enabling growth, improving efficiency, and leading individuals without having any authority over them.
• Possess the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements.
• Arabic and/or Hebrew speaker

American Hospital Dubai  

Marriott International  

IHG  

NMC Healthcare  

Aster DM Healthcare  

Emaar  

Jumeirah Group  

Samsung Electronics  

Halliburton  

Mediclinic